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Hotel And Restaurant Management
Cristo Rey Institute for Career Development
Welcome!
In the fast-paced world of leadership, an Executive Assistant is the essential force that keeps everything on track. Hi, I’m Chris—a dedicated professional committed to providing top-tier support to CEOs and executives, enabling them to focus on what truly matters: driving their business forward.
With a deep understanding of the demands placed on today’s leaders, I specialize in managing complex schedules, ensuring seamless communication, handling crucial administrative tasks, and coordinating projects that require meticulous attention to detail. My approach is proactive and solution-oriented, allowing me to anticipate needs and address challenges before they become obstacles.
What sets me apart is my commitment to excellence in every aspect of my work. I don’t just manage tasks; I streamline processes, optimize workflows, and create efficiencies that enhance productivity. My goal is to be the trusted partner who ensures that your daily operations run smoothly, freeing you to concentrate on strategic decisions and long-term goals.
I believe in the power of collaboration and the impact that thoughtful, precise support can have on an organization. Let’s connect to discuss how I can contribute to your success and make a lasting impact on your business.
Maria Cristina Virginia Cruz Ordonez
Pasig City, Philippines
Freelancer
Email Management
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2022
ANZ Global Services and Operations
(Collection Associates)
• Trained for Credit Cards, Personal Loan, Mortgages Collections both Inbound and Outbound Collections
• Provide customers options on how they can bring their loans up to date .
• Provided hardship option for those experiencing financial difficulties.
• Help mitigate customer complaints.
• Set appointment for the customer’s branch visit
• Send follow up emails from Branch to Branch
2013
-
2016
Teleperformance
(Customer Service Representative)
• Assigned to Telstra Account, trained for Billing and Telesales
• Assist customer's with their preferred mobile plan and assisted them with their mobile plan upgrade.
• Assisted customers in their billing disputes.
• Handled billing, mobile plan upgrade and complaints
2012
-
2012
Imagine Nation Photography
(Marketing Specialist)
• Helped clients choose their own wedding theme and photographers
• Assisted couples in their step by step planning for their wedding event for photos and videos.
• Send email for couple's appointments and follow-up schedules
2008
-
2012
Convergys Philippines
(Customer Service Representative)
Assigned to Onstar Account for both provisioning and tech support.
Assisted in setting up their turn by turn navigation tool in their vehicles.
Troubleshoot Navigation system over the air fix.
Educate subscribers how to use hands-free calling inside their vehicle.
2207
-
2008
Sitel Philippines
(Customer Service Representative)
Assigned to Sears Delivery
Helped customers track their order through Sears website
Coordinate with the drivers regarding delivery
Assisted customers with the returns.
2005
-
2007
Advanced Contact Solutions
(Technical Support Support)
Assigned to Verizon – Verizon Technical Support
Assist customers in software installation.
Identify the main components of a computer, describe basic
software functions and Assigned to Verizon Technical
Assist customers installing software to their PC
Troubleshoot internet connection issues via remote access
and over the phone assist.
conduct simple navigations within a Windows XP, Windows
Vista environment
Walkthrough customers in troubleshooting via remote access
Graphic Design
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.