2011
Business Administration Major in Management
Universidad De Manila
More Info About Me
I'd describe myself as driven, honest and passionate. An efficient customer service representative with 3+ years of experience in call centers and hospitality. Adept in handling multiple emails on a daily basis while consistently resolving client issues smoothly and quickly. I'm best known for my reliability amongst my coworkers. I also love to travel. I love to try and experience new things and create lasting memories with my loved ones.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Teletech, Inc.
(Chat Associate II)
Accurately document, research and resolve customer issues. Look up account details and account approval.
2015
-
2018
Lizardbear Tasking Inc.
(Email Support Representative)
Responsible handling customer's questions and solving their account issues. Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.