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Bachelor of Science in Information Technology
Technological Institute of the Philippines
More Info About Me
Hello! I'm Claud! I am delighted to introduce myself as someone with extensive experience in the customer service industry. Over the years, I have honed my skills and developed a deep understanding of what it takes to deliver exceptional customer experiences. My journey in customer service has allowed me to interact with diverse individuals and handle a wide array of situations, which has further enriched my abilities.
Throughout my career, I have also had the opportunity to work closely with various teams, enabling me to collaborate seamlessly across departments to address complex customer needs. This experience has made me adept at multitasking and remaining calm under pressure, ensuring that I can deliver exceptional service even during peak times.
In summary, my years of experience in customer service have equipped me with the knowledge and skills necessary to provide outstanding support and ensure that every customer interaction is a positive one. I am enthusiastic about continuing to excel in this field and make a meaningful impact on both customers and the organizations I serve. Lately, I started to enroll in various online courses related to freelancing to be fully equipped and to become an efficient business partner support. I believe that I can do more, and help more people, especially business owners. With my expertise in customer service and the new learnings and skills I am currently up to, I believe that I have a sweet spot in the freelancing industry.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
AFNI Philippines Inc.
(Chat Support Representative)
Live chat support in a US Telco Account
Deals with customers' concerns regarding their billings, orders, account management, payments, promos, products, basic account-related troubleshooting etc.
2020
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2021
Personal and Home Plus Corporation
(Customer Service Logistics (Remote))
Closely monitors all the shipments' movement and status.
Consistently making follow-ups with the partner logistics and distributors for any concerns.
Coordinates with the concerns of the consignees for every change with their parcels.
Ensures all the parcels are delivered successfully
Updates the consolidated report from time to time for the current status of the parcels.
Meetings via google meet/teams on behalf of my supervisor with the prospective logistics company to cater to the operation's requirements.
2016
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2020
Alphanetworld Corporation
(Cashier | Operations Staff)
Started as a Cashier, works directly with the customers, and entertains their product purchases. Customer Service is the main task of a cashier.
Later in 2019, promoted to Operations Staff, which works closely with the Branch Manager and monitors all the branch assets, inventory of the products being delivered, and pulls out.
Responsible for organizing weekly and monthly seminars for the distributors.
Submit daily product inventory and reports related to operations to the head office.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.