2007
Bachelor Of Science In Nursing
FAR EASTERN UNIVERSITY
More Info About Me
I am a highly motivated, results-oriented and dedicated professional with experience in customer service, team leadership, and accounts payable. With a strong focus on delivering exceptional service and attention to detail, I have consistently achieved high levels of customer satisfaction and operational efficiency.
Overall, my combination of customer service expertise, leadership skills, and accounts payable knowledge positions me as a valuable asset to any organization seeking a dedicated and results-driven professional. I am passionate about delivering exceptional customer experiences, driving team success, and ensuring accurate financial processes.
My Skills and Competencies
Customer Service
Accounts Payable
Social Media Management
Shopify VA
Data Entry
Certificates
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My Experience and Education
2022
-
2023
SIRC
(ACCOUNTS PAYABLE AND SALES)
• Responsible for managing the accounts payable function, ensuring accurate and timely processing of invoices, expense reports, and payment transactions.
• Verified invoices for accuracy, matched them with purchase orders and receipts, and entered them into the accounting system.
• Conducted regular reconciliation of vendor statements, resolving any discrepancies and ensuring timely payment of outstanding invoices.
2016
-
2022
CONCENTRIX CVG INC.
(TEAM LEADER)
• Led a team of [number] customer service representatives for a major telecommunications account, overseeing their daily operations and ensuring high-quality service delivery.
• Provided guidance, coaching, and mentorship to team members to enhance their performance, productivity, and customer satisfaction scores.
• Monitored team metrics, including call quality, average handle time, first call resolution, and customer satisfaction, and implemented improvement plans to meet or exceed performance targets.
• Conducted regular team meetings to communicate performance goals, provide updates on account-specific processes, and address any concerns or challenges.
• Collaborated with cross-functional teams, including training, quality assurance, and workforce management, to streamline processes, improve service levels, and optimize customer experience.
• Prepared and presented reports to client management, highlighting team performance, achievements, and areas of improvement.
• Participated in recruitment and onboarding processes for new team members, ensuring proper training and integration into the team.
2008
-
2016
CONCENTRIX CVG INC.
(CSR, OPERATIONS)
• Provided outstanding customer service by responding to inquiries and resolving issues promptly and effectively.
• Handled customer inquiries and provided support via email, chat, and phone, ensuring a seamless customer experience.
• Utilized active listening skills to understand customer needs and provide appropriate solutions, resulting in a 95% customer satisfaction rate.
• Developed in-depth knowledge of the company's products, policies, and procedures to assist customers accurately and efficiently.
• Managed high call volumes, consistently meeting and exceeding performance metrics, including average handling time and first call resolution.
• Collaborated with cross-functional teams to address complex customer issues and ensure prompt resolution.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify VA
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