Hey I am Maria Cecilia

More Info About Me

I am a hardworking and very keen to detail individual, passionate about inspiring people in a Team and helping them grow as I grow for every opportunity that comes my way. With a background in Sales, Marketing and Customer Experience, I bring soft skills and technical skills in the Company. My journey has been shaped by the great experiences I have dealing with different kinds and behavior of people I met inside and outside the organization I am in.

In my free time, I enjoy watching movies, swimming or spending time reflecting and evaluating myself on how well I am doing. I am particularly fascinated by the experiences of others and how they learn from it, I love to listen to their failures and turn those failures into opportunities. Exploring new ideas and challenging myself intellectually is something that energizes me.

My goal is to inspire and motivate people to be at their best in any situation.

I believe in the power of Teamwork. Collaboration, creativity, and continuous learning are at the core of everything I do. I'm excited to connect with like-minded individuals and embark on new opportunities that allow me to grow personally and professionally.

Maria Cecilia C. Paglinawan
Laguna City, Philippines
mccpaglinawan@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2015
BACHELOR OF SCIENCE IN AGRIBUSINESS MANAGEMENT

UNIVERSITY OF THE PHILIPPINES - LOS BAÑOS

2023 - 2024
Healthserv Los Baños Medical Center
(Customer Experience Management Manager)

 Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels
 Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience
 Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives
 Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations
 Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization
 Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.

2021 - 2021
SIIX Logistics Phils. Inc.
(New Business Development and Logistic Center (LC) Manager)

 Delivered Market Research and Feasibility study and reached out to potential clients to establish rapport and arrange meetings.
 Planned and oversee new marketing initiatives, boosted sales activities by 30% in the country area by overseeing the generation to closing of deals
 Developed quotes and proposals for clients.
 Developed new strategies to streamline processes and reduce cost
 Performed metrics reporting and data analysis tasks to identify issues and opportunities for process improvements
 Opened three new accounts by providing prompt, consistent, quality customer service

2019 - 2021
Britpart Philippines Inc.
(Sales Manager / Senior Business Development Executive)

 Increased sales growth by 100% and successfully managed the sales team.
 Designed and implemented strategic sales plan that expands company’s customer base and ensure its strong presence that leads to increased customer loyalty by 80% within six months by managing key accounts locally
 Achieved a 10% growth in our client base by finding opportunities for partnership with various companies
 Boosted customer satisfaction by 30% by introducing a feedback check-in after a month of service
 Identified emerging markets and market shifts while being fully aware of new products and competition status
 Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs.
 Presented sales, revenue and expenses reports and realistic forecasts to the top management team.
 Managed organizational sales by developing a business plan that covers sales, revenue and expense controls.
 Deliberated the market and the existing customers to propose a strategic marketing campaign that will help in achieving the target.
 Mentored and developed the sales team through motivation, counseling and product knowledge education

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Laguna City,
Philippines
Email :
mccpaglinawan@gmail.com


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