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Bachelor of Science in Psychology
Far Eastern University
More Info About Me
I am BS Psychology graduate from Far Eastern University, Philippines. I have total 4 years BPO experience for all international voice accounts from Australia and the US. My recent job is as an Appointment Setter for business to business Insurance and Real Estate business to business and personal account. I have vast experience in Personal Assistant Role and Executive Secretary and Receptionist Admin Assistant Role and HR. I have expertise in Lead generation customer service and technical support and Inside Sales as well. As for my hobbies, I love doing resin art crafts specifically designing pet tags domino sets, creating fancy jewelries, and making unique designed dreamcatchers. I can start a great conversation with a total stranger both by phone and in person. I am a highly motivated individual and I am eager to learn more skills. I am a spontaneous person, I am also a self-starter, reliable and a person of high integrity.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Experience and Education
September 30, 2020
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May 8, 2021
Insurance and Cross Selling
(Appointment Setter)
• Perform outbound calls for setting appointment for the client or Licensed Agent regarding all types of insurance
• Cross selling personal insurance to prospects
• Schedule appointment for prospects for phone call meeting with the licensed agent
• Be motivated to take no for an answer
• Being persistent by taking each call and treat it as very important
• Perform follow up calls, courtesy calls for prospects that are close to finalize appointments
August 14, 2019
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September 29, 2020
Optum Global Solutions
(Benefit and Claims Advocate)
• Explanation of coverage and benefits for medical policy
• Explanation of Bill charges and claims details
• Addresses issues and concerns of the caller or patient regarding policy updates
• Review claims and advise patients or member calling for disputes
• Assistance for management of the healthcare account
• Callers are provided full self-help service onset the call to avoid repeated calls and addresses all concerns
• Performs basic troubleshooting for patient member online account
September 25, 2018
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March 10, 2019
RMS Collect Iqor (T-Mobile US)
(Customer Care Consultant Expert)
• Pacify distressed and frustrated calling customers
• Makes sure that customer service complaints are fully acknowledged and addressed accordingly Bill charges explanation to regular account and business account customers
• Responds to collection calls and collections of delinquent accounts
• Assists customers for payment plan
• Customers are provided full self-help service onset the call to avoid repeated calls to contact center
• Performs basic troubleshooting for customer devices
• Provides update regarding promotions and brief information on current offers
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.