2017
Bachelor of Science in Information Technology
Cavite State University
More Info About Me
I am a highly creative soul with 5+ years of experience in the customer service industry. Knowledgeable in pure customer service calls, technical support, general sales, and B2B sales, both for inbound and outbound departments. Skilled in Salesforce, Bliss, and Purecloud application, and is keen on providing a positive experience for customers. Committed to evaluating, correcting, and creating a work process that is conducive to achieving increased sales, productivity, and customer satisfaction. Confident in proposal of new ideas when appropriate, possessing strong initiative, while also recognizing the importance of teamwork.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Telus International P h i l i p p i n e s
(ACCOUNT EXECUTIVE - B2B SALES (UBER FOR BUSINESS - GIFT CARDS))
• Manage multiple activities simultaneously including interacting with
clients using multiple software applications for research and documentation such as Salesforce, Groove, Google Space, Genesys, Purecloud, and the like,
• efficiently organize workloads to exceed sales targets.
• Utilize Salesforce and other tools and effectively convert prospecting
clients to opportunities and eventually close the deal.
• Worked closely with US clients by providing feedback to the current process and effectively identifying sales and pitching strategies that
work and which areas need improvement.
2021
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2022
Telus International Philippines
(ACCOUNT EXECUTIVE - B2B SALES (UBER EATS))
• Handled 20+ direct client interactions per day, converting leads to possible prospects and prospects to closed deal sales.
• Walking the client through the sign-up process, giving information about the available product plans, and providing insight on how the plans can help benefit their business in sales.
• Provided the best possible support to the client by transferring the call (cold or warm) to the right department if it's out of my scope.
• Reached and exceeded monthly sales targets while controlling workable sales call metric and passing quality assurance scores.
2020
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2021
Telus International Philippines
(CUSTOMER CARE SPECIALIST - UBER EATS COURIER)
•Answered an average of 80+ inbound calls per day
•Provided exceptional and professional customer support by assisting the partner merchants/riders through their account and order
concerns, and transferring the riders to the right department if the concern is out of scope or has a specific team that can best resolve their inquiries.
•Properly noted and documented the call outcome in Salesforce and Bliss to help future handlers of the call to identify the previous concern of the merchant/rider.
• Consistently receiving monthly Baleen incentive due to excellent performance within the line of business.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.