2024
ABM Strand
University of the Visayas – Pardo Campus
Virtual Support You Can Count On
A dedicated and detail-oriented Virtual Assistant with experience in data entry, encoding, customer service, and administrative support. Skilled in managing client communications, organizing large volumes of data, and delivering accurate results under tight deadlines. Known for a client-focused approach, strong time management, and the ability to adapt quickly to shifting priorities. Committed to supporting business operations with efficiency, professionalism, and a high standard of quality.
Areas of Expertise
What I do best.
Data Entry & Accuracy
Customer Support
Google Workspace
Slack Communication
Microsoft Excel
Certificates
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Career Journey
Milestones and hands-on experiences that shaped professional growth and service expertise.
2024
-
2025
Qualfon Cebu
(Customer Service Representative)
Handle customer inquiries and technical concerns for a telecommunications account, providing clear solutions, troubleshooting assistance, and excellent service to ensure customer satisfaction.
2020
-
2021
Promark Cebu
(On-Call Encoder)
Accurately input and update customer information for PLDT and Smart bill recipients, ensuring all billing details are complete, correct, and recorded in the system on time.
What I Offer
Support areas and solutions designed to keep businesses productive and organized.
Documentation & Reporting
Skilled in preparing detailed reports, tracking project progress, and updating records. Can perform file conversion.
Data Entry & Encoding
Accurate data entry with expertise in updating records and managing spreadsheets using Excel and Google Sheets.
Customer Support
Experienced in handling customer inquiries via chat, email, and calls. Provides order tracking, and issue resolution.
Administrative Support / Virtual Assistance
Skilled in calendar and email management, travel booking, online research, and daily task organization.
Communication Support
Proficient in professional email drafting, preparing updates for clients, and managing follow-ups.