2022
Bachelor of Secondary Education, Major in English
Wesleyan University-Philippines
More Info About Me
Hello there, I am Margaret Anne Evangelista, 29 years old mother of two. I have experience assisting customers and providing customer needs with several years of experience in this field. Suppose you are looking for a social media, Facebook ads manager, and customer support expert to help you grow your business and provide exceptional customer support. I am trustworthy, disciplined, creative, and self-motivated, pursuing personal and professional growth.
I would be thrilled to work with you. Let's connect and see how we can make a difference together!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2023
Hotbox Food
(Social Media Manager)
As a social media manager of a food business, I create and implement a social media strategy that promotes the brand and drives customer engagement. This involves developing a deep understanding of the target audience and crafting content that resonates with the brand. Some of my specific tasks and responsibilities as a social media manager for a food business include the following:
-Developing and executing a social media content calendar, including writing and designing posts, scheduling content, and tracking performance metrics.
-I manage the brand's social media accounts, including Facebook and Instagram.
-Engaging with followers and responding to customer inquiries, comments, and reviews promptly and professionally.
-Collaborating with other teams, such as marketing, product development, and customer service, ensures that social media efforts align with broader business goals.
-Monitoring social media trends and adapting the social media strategy accordingly.
-Identifying opportunities for social media advertising and developing ad campaigns that target specific customer segments.
-Analyzing social media performance data and providing regular reports to management on key metrics such as engagement, reach, and conversion rates.
-Staying up-to-date with best practices in social media marketing and incorporating new strategies and tactics into the brand's social media efforts.
-As a social media manager, you must be creative, organized, and able to work independently.
2016
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2016
Torch Restaurant
(Food Server)
As food servers, waiters, and waitresses, we are responsible for providing an enjoyable dining experience for restaurant customers. It requires excellent customer service skills, attention to detail, and working efficiently in a fast-paced environment. We must also have a good understanding of food and drink menus and the ability to work well with kitchen staff and other restaurant employees.
2013
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2015
Philippine FamilyMart Co., Ltd.
(Cashier)
As a cashier, we are not responsible only for the point-of-sale systems. Still, we are also accountable for the store and are responsible for ensuring the smooth operation of the store. It also includes various tasks related to customer service, sales, inventory management, and store maintenance. Some of the everyday duties and responsibilities of working in a convenience store are:
-Greeting customers and assisting them with their purchases
-Operating cash registers and processing payments
-Stocking shelves and maintaining inventory levels
-Cleaning and organizing the store
-Checking and receiving deliveries
-Ensuring that products are correctly displayed and priced
-Handling customer complaints and resolving issues
-Monitoring the store for security purposes
-We perform basic maintenance tasks, such as changing light bulbs and restocking restroom supplies.
-Overall, our primary responsibility working in the convenience store is to provide excellent customer service while efficiently managing the store's operations to ensure that it meets the needs of its customers.
2013
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2013
SM Hypermarket
(Cashier)
Cashiers must have strong math skills, attention to detail, and excellent customer service skills. We must be comfortable using technology, such as cash registers and point-of-sale systems, and able to handle cash accurately and securely. Additionally, We must be able to work in a fast-paced environment and can multitask while remaining calm and courteous to customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.