Associate
Bachelor of Art in English
Western Institute of Technology – Lapaz Iloilo City
More Info About Me
I would describe myself as a positive forward-thinking, and innovative person who works very well either on my own or as a part of a team. Over the years, I have focused on developing the right skills and qualities to work effectively in this industry. I have strong communication skills, I always take ownership of difficult challenges, and I make sure I take responsibility for my own learning and development.
I’ve been working for over 10 years now and my expertise revolves around customer service, sales, logistics, procurement, and supply chain.
In my free time, I use it to relax on weekends or spend time with my daughter. And I also find time to enjoy the things I love like TikTok, baking, and watching movies. I love improving my skills - always looking to expand my portfolio and meet new clients.
My Skills and Competencies
Inside Sales Associate
Email Marketing
SEO
Data Entry
Content Creator
Cold Caller
Certificates
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My Experience and Education
2019
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2022
Sykes Asia / Sitel Group
(Customer Service Representative)
• Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customers’ needs.
• Apply problem-solving skills to resolve customer inquiries and disputes, escalate using appropriate channels when needed.
• Meet and exceed daily productivity goals, including high call volumes and appointment setting, and consistently earned top survey satisfaction score.
November 21, 2016
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July 10, 2019
Iqor Philippines (Sprint)
(Customer Service Specialist)
• Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customers’ needs.
• Apply problem-solving skills to resolve customer inquiries and disputes, escalate using appropriate channels when needed.
February 17, 2014
-
November 2016
Mottai-Nai Philippines Technology Corporation
(Procurement/Logistics Coordinator)
• Monitor stock levels and identify purchasing needs.
• Research potential vendors
• Track orders and ensure timely delivery.
• Communicate with suppliers, retailers’ customers to achieve profitable deals and mutual satisfaction.
• Conduct market research to identify pricing trends.
• Facilitate the shipping of products from one another to another.
• Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay.
March 10, 2022
-
Present
Lake Michigan Realty Management
(ISA/ Appointment Setter & Data Entry)
The majority of your time is on the computer and phone
making cold calls, taking inbound real estate sales,
and making outbound lead calls. To find new clients
or prospecting homeowners and advertising our
services to help them sell their properties.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.