2013
Bachelor of Science in Travel Management
University of Santo Tomas
More Info About Me
I am an experienced Travel Consultant with a demonstrated history of working in the corporate, leisure, travel and tourism industry. Skilled in Corporate and Leisure Travel, Hotel Management, Tour Operators, Sales and Marketing, Event Management and Hospitality Industry. Strong operations professional with a Bachelor's degree in Travel Management from University of Santo Tomas.
I also had experience in the BPO industry doing chat support, emails and call handling for customer service in the travel industry. Experience as recruitment officer, conducting initial interviews and doing admin tasks for the recruitment team.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Jetabroad Pty. Ltd. (Sydney, Australia)
(Travel Consultant)
- Booking international flights and issuing tickets
- Changes quotes and reissue tickets
- Cancellations quotes and refunds and BSP handling
- Queues
- Handling customer complains and resolving it
- Multitasking answering calls and doing emails
- Pretty much everything in regards to flights and providing customer satisfaction working in a team
2021
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2021
Hopper (Teleperformance Silver City - (BPO Travel Account)
(Travel Experience Agent)
-Hopper - Teleperformance Silver City - (Travel Account)
-Help customers via chat, email, and voice to ensure they have the best possible experience (speak to 40+ customers every day). No scripts, human conversation only.
-Work out of multiple reservation systems and a variety of internal tools and systems to assist guests with flight bookings.
-Constantly prioritize and re-prioritize a high volume of incoming travel requests for flight bookings.
-Provide an exceptional level of customer support to all customers who reach out
2021
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2021
Izumi Global Education
(Recruitment Officer)
-Manage all recruitment channels (e.g. career site, Facebook, LinkedIn, JobStreet, etc.)
-Consult with employers to identify needs and preferred qualifications
-Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process. Receive, screen, and file incoming resumes, background, and reference checks. send test links, do technical check and interview applicants who passed the test about their experience, education and skills
-Facilitate room monitoring via Zoom and attend online meetings (if needed)
-Ensure the maintenance of accurate and concise records of the talent pool trackers and update the status of applicants regularly
-Plot scheduled meetings on the online calendar
-Assist with recruitment operations related special projects as assigned
-Provide general support for the HR department(s) and related stakeholders, as necessary
-Perform other miscellaneous duties as required by management
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.