2010
BS in Nursing
Our Lady of Fatima University of Valenzuela City
More Info About Me
I have been working in the BPO industry for 6 years, and for the past 2 years, I have been a Virtual Telemarketer handling various customer service, lead generation, and social media management for my small clothing line. To promote my business, I have utilized a variety of platforms, such as Facebook page, Facebook group, Instagram, Tiktok, and Shopee. I have also used various tools, namely Canva tools, Google Spreadsheet, calendar tools, and Adobe Photoshop, to increase brand awareness.
My Skills and Competencies
Social Media Management
Video Editor
Content Creator
Certificates
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My Experience and Education
2021
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2022
C3 Everise PH
(Customer Service Representative)
Customer service provide customer support to healthcare providers and their patients. This could include answering questions about insurance policies and coverage, helping patients set up appointments, processing payments, and providing general customer service.
2019
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2020
Demand Science Team Philippines, Inc.
(B2B Account/ Virtual Telemarketer)
Responsible for outbound calling activities to potential customers who have expressed an interest in our products and services. The Account/Telemarketer is expected to identify and qualify prospects, build relationships, and establish customer sales. The Account/Telemarketer will also be required to develop sales strategies to acquire new customers.
2017
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2019
Greylock Resources Inc.,
(Telemarketers/Appointment Setters/General Leads)
Responsible for making outgoing calls to potential and existing customers to promote products and services. The successful candidate will be comfortable in a fast-paced environment, have excellent communication skills and be able to work independently or as part of a team.
2016
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2017
Concentrix
(Customer Retention Support)
Customer retention support is a type of customer service that focuses on maintaining customer relationships and loyalty. The goal of customer retention support is to increase customer loyalty and reduce customer churn.
2015
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2016
VXI GLOBAL HOLDINGS INC.
(Sales and Billing Representative)
Sales and Billing Representative is responsible for providing professional and efficient customer service in all sales and billing related activities. This includes providing information on products and services, taking and processing orders, and assisting with billing inquiries.
2012
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2014
Alorica former RMH Teleservices Asia Pacific, Inc.
(Customer Service Representative)
Customer Service Representative is responsible for providing outstanding customer service , primarily point of contact for customers and will answer their inquiries, resolve customer service issues, and provide guidance on product information. Basic knowledge in Amazon products and services and be able to effectively communicate with customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.