2015
Bachelor of Public Administration
College Graduate
More Info About Me
I am a graduate of Public Administration and currently doing my Master degree at the College of Maasin, It includes the study of Human resources, business accounting, marketing, entrepreneurship, and all other business-related studies. My goal is to provide excellent service by resolving issues in a professional, friendly, and timely manner. I’m a well-rounded professional with experience in phone support, email, SMS, and chat using any supported platform. I have no qualms about learning new processes and technologies as well. I look forward to it as it means I can widen my knowledge.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2024
Office Partners 360 (OP360)
(Data Analyst/CSR)
We made sure that all the information of a specific item on the supplier's website is the same under the customer's website. We do update the product names and we follow the correct naming procedure in naming the items or if the supplier advised us to update the product name. We need to make sure that there is no racism under the product names provided by the supplier. We also update the part number, the product descriptions of the items or the SKU. We also do consolidation of items and many more.
2015
-
2018
CONVERGYS
(CSR/Technical Support)
We troubleshoot issues like, cable connection issue, internet issues and telephone issue. We also do the checking of the bills if there are deliquiate and past due payments, and lastly we need to have a sale of at least 2 or 3 sales per month.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.