Hey I am Marco Daniel

More Info About Me

Engaging customer service and telecommunications sales representative with 2 years of collective experience. Received a total of 1388 surveys during those years with a 96.90% customer satisfaction rating against the minimum target rate of 72%. Consistently included on the list of Top 10 agents for different metrics. Seeking to be a professional virtual assistant to continue maximizing the best of my abilities.

Marco Daniel Hinanay
Lipa, Philippines
hinanay.marco@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

My Experience and Education

  • EXPERIENCE
  • EDUCATION
Blank Year
Bachelor of Science in Accountancy

Lipa City Colleges

2023 - 2023
Results Lipa – T-Mobile PPD (Assurance Wireless)
(ASW - Grad School Coach/Support)

Assurance Wireless Grad School is responsible for training new customer service employees and supporting experienced employees to improve their performance. Our duties include creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated.
• Develop, monitor and analyze scoring metrics for all communication channels including phone calls, email and online chat.
• Set performance goals (department-wide and individual) for each channel. Work with reps to ensure goals are met.
• Meet individually with reps to set clear job expectations and give feedback on their performance.
• Research, develop and deliver on-going training and development within the department – new employee training, on-going sales training, product-specific training, etc.
• Work with subject matter experts to develop and deliver New Employee Orientation to the reps.
• In conjunction with the sales & marketing team, identify and develop incentives, contests and motivational materials to encourage sales efforts for specific products or services.

o Reporting on tasks completed on a daily, weekly, and monthly basis helps to make sure the client's goal is met.

2021 - 2023
Results Lipa – T-Mobile PPD (Assurance Wireless)
(Customer Service Representative)

Assurance Wireless is a federal Lifeline Assistance program. Lifeline is a government assistance program. The Assurance Wireless offer provides eligible low-income customers free monthly data, unlimited texting, and free monthly minutes. Plus a free phone.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in a timely manner
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls Client account
• Notation Email Management Outbound calls following up for customer-related concerns
• Speaking to customers about new charges. Handling customer complaints.
• Maintaining customer records by updating their account information.
• Recommending potential products and services to suit a customer's needs.
• Handling Inbound and outbound calls.
• Conduct research into connectivity problems or billing errors to resolve issues
• Acquire thorough knowledge of the company's services and products to make a good first impression on potential customers

2021 - 2021
Results Lipa – Sprint TLS
(Sales Representative)

Sprint – now part of the new TMobile - is one of the largest Telecommunication companies in the United States. Sprint provides mobile broadband internet access services across our 2G, 4G LTE, and 5G broadband networks for smartphones, entry-level phones, tablets, netbooks, USB modems, mobile hotspot devices, and other wireless devices.
• Serves customers by selling products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Dedicate & pitch new ideas to solve challenges.
• Provides historical records by maintaining records on area and customer sales.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Lipa,
Philippines
Email :
hinanay.marco@gmail.com


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