2014
Bachelor of Science in Information Technology
Bestlink College of the Philippines
More Info About Me
With over seven years of dedicated experience in customer service, I have honed my abilities to provide unparalleled support and satisfaction to clients. My tenure in this role has equipped me with strong communication and problem-solving skills, ensuring positive interactions and resolution of issues. Additionally, my background as an Internet Ads Assessor has given me a keen eye for detail and a deep understanding of online advertising dynamics, enabling me to assess and optimize ad content effectively. As a data analyst, I excel in analyzing complex datasets, extracting meaningful insights, and presenting findings to inform strategic decision-making. In my capacity as a content moderator, I have upheld platform integrity by meticulously reviewing and enforcing community guidelines. Furthermore, my experience as an IT administrator has equipped me with the technical prowess to manage IT systems, troubleshoot technical issues, and implement robust security measures to safeguard operations. Through these diverse roles, I have developed a versatile skill set and a proven track record of delivering results across various domains.
My Skills and Competencies
Customer Service
SEO Expert
Data Entry
Content Creator
Data Analyst
API Testing and Development
Certificates
My Experience and Education
2017
-
Present
Concentrix
(Advisor II, Customer Service)
Provides assistance to Global Markets Rewards and Xbox members. Assist all Rewards and Xbox
members in earning and redeeming offers. Ensures that customers receive their points and
rewards from all offers they completed. Verifies that all customers account adheres to the
Terms of Use.
2016
-
2017
Telus
(Internet Ads Assessor)
Review and assess online advertisements. Evaluate ad content for relevance and compliance.
Apply judgment based on established criteria. Provide feedback and ratings
2014
-
2016
Accenture
(Data Analyst)
Resolve discrepancies and or/disputes according to established processes and policies. Reviews
service requests to ensure compliance with applicable criteria, medical policy, member
eligibility, medical plans and benefits. Maintain accurate data in the system.
2014
-
2014
Rendition Digital International
(Content Moderator)
Monitor each post or upload on a social media platform and
decide whether or not it adheres to the company's standards
and community guidelines.
Document moderation actions and provide feedback to users
when necessary.
2014
-
2014
Maybank
(IT Administrator)
Keep systems up-to-date with the latest patches and upgrades,
install new hardware and software as needed, and configure
them for optimal performance.
Diagnose and resolve user-reported issues, identify and fix
system errors, and provide technical support to users.
Implement data backup and recovery procedures, regularly back
up critical data, and restore data in case of system failures.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Content Writer
Creates interesting and informative written content for different platforms like websites, blogs, and social media.