2017
Bachelor of Science in Information Technology
Our Lady of Fatima University
More Info About Me
I am a Customer Service Associate involves proactive engagement with clients, meticulous record-keeping, effective communication, managing a large volume of tasks effectively, conducting outbound calls with a professional demeanor, ensuring a positive customer experience, demonstrating excellent organizational abilities, delivering excellent customer service by addressing discrepancies or errors promptly and effectively, ensuring accuracy and completeness in maintaining client records and verifying information. and collaboration with colleagues and management to continuously improve service quality and customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2024
Accenture, Inc.
(Customer Service Associate)
• Made outbound calls and obtaining client's information; verifying information.
• Maintained up-to-date records at all times.
• Ability to make a high volume of outbound phone calls while maintaining a professional demeanor.
• Excellent organizational skills to handle the large volume of tasks.
• Worked with upper management to ensure appropriate changes were made to improve client's satisfaction. Provided cross
training to colleagues.
• Provide excellent customer service and address discrepancies or errors.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.