2012
Nutrition and Food Technology
Technological University of the Philippines - Manila
More Info About Me
Accomplished Team Manager with 6 years of experience in managing. Skilled in solving complex problems, managing multiple tasks, and driving process efficiency. Meticulous and process-oriented, excelling in maximizing productivity, reducing costs, and ensuring seamless coordination across departments. Passionate about motivating and developing teams for optimal performance. Adaptable, collaborative, and results-driven with strong leadership qualities, quick software learning, and a commitment to accountability. Excellent interpersonal skills, high emotional intelligence, and a talent for motivating, delegating, persuading, and aligning teams toward organizational objectives. A well-rounded professional combining technical expertise, interpersonal skills, and a results-oriented mindset to drive positive change and contribute to success through a proactive approach.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
Alorica Philippines Inc
(Operations Manager)
1. Overseas day-to-day operations:
2. Strategizes process improvements
3. Leads interdepartmental communication
4. Assessing and analyzing departmental budgets
5. Oversees team management
6. Data analysis and performance monitoring
2017
-
2021
Alorica Philippines Inc
(Operations Team Manager)
1. Team management
2. Operational management
3. Customer satisfaction
4. Collaboration and professional development
5. Performance tracking and improvement
2014
-
2017
Alorica Philippines Inc
(Customer Service Associate)
1. Inbound call handling
2. Sales and activation
3. Retention
4. Customer service and problem resolution
5. Subject Matter Expert (SME) support
6. Team Manager Apprenticeship
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.