2011
Associate in Nursing/Health Care Servicing II
Asian Caregiving Technology Education Center
8+ years experience in Sales | Business Development | Lead Generation and Email Marketing
Hello, I'm Marcelen Lanang, but you can call me Celine. I've spent 10 years working in sales and customer support. I can help you with various things, like finding new customers, setting up appointments, and talking to people on the phone.
I'm familiar with different tools that make my job easier. I know how to use programs like HubSpot, Zoho, Saleloft, Close.com and SalesForce to keep track of customers. I can also use tools like Lusha, Apollo.io, and LinkedIn Sales Navigator to find potential customers online.
Services I offer:
Sales Development Representative
Business Development Representative
Data Enrichment
B2B/B2C Sales Associate
Appointment Setter
Cold Caller
Lead Generation and Email Marketing
Customer Service
Customer Support Representative
Technical Support Representative
If you need someone to make your work smoother, I'm here to help. You can count on me to manage tasks while you focus on other important things.
My Skills and Competencies
Certificates
My Experience and Education
Companies I've previously worked with
Jan 2023
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2024
Freelancer
(Sales Development Representative)
• Managed all incoming emails and responded to student inquiries across social media platforms, ensuring timely and helpful communication.
• Scheduled appointments with sales representatives to facilitate course bookings for prospective students.
• Managed the CRM system, collecting detailed information from inquiries and ensuring accurate data entry for streamlined communication and follow-up.
• Coordinated email marketing campaigns by incorporating prospective students into the CRM, delivering tailored course information to engage and convert leads.
June 2022
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2024
Freelancer
(Sales Development Representative)
• Conducted outbound calls to prospective clients in the trucking industry, introducing them to trucking software solutions designed to optimize operational efficiency.
• Presented company offerings, highlighting the value and benefits tailored to each prospect's needs.
• Booked demo calls for interested clients with the executive assistant, contributing to the successful closing of deals.
• Performed targeted lead generation and data collection to build a pipeline of potential clients, ensuring a steady flow of opportunities for the sales team.
Jul 2019
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Jan 2021
Sykes Asia Inc.
(Customer Service Representative – Technical)
I provide primary customer technical support for Google Products such as Google Store, Pixel phones, and Gmail via phone, chat, and email.
Nov 2018
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May 2019
Office Partners 360
(Outbound Customer Service Representative)
I do outbound lead follow-up calls and emails to potential and existing clients to qualify leads and sell products and services for B2B retail accounts.
Jan 2017
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Aug 2017
Teleperformance
(Customer Service Representative)
A Bank Fraud Specialist who is accountable for assisting customers with unauthorized purchases as well as fraudulent credit card activity.
Sep 2015
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Jan 2017
411 Your Business on the phone Inc.
(Sales Lead Generator, Sales Opener)
Cold-called leads for B2C accounts, introduce the company within the target market and generate qualified leads for the sales closers to help them close a deal.
Jan 2013
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Jun 2015
Stream Global Services- Convergys
(Customer Support Professional II – BackOffice)
Responsible for reviewing the documents submitted by customers for their phone service discount application and applying discounts to their accounts if they qualify. Providing updates and responding to customer concerns via email.
April 2021
-
December 2023
Harte Hanks
(Technical Support Specialist (Seasonal))
• Provided technical support to big companies with pay-per-view event websites.
• Collaborated with customers to troubleshoot and resolve technical issues, ensuring smooth experiences during key events.
• Demonstrated expertise in diagnosing and resolving complex technical problems, maintaining a strong focus on customer satisfaction.
• Contributed insights for the improvement of customer support processes.
• Upheld service level agreements and consistently met or exceeded client expectations in the entertainment and sports industry.
Feb 2021
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Apr 2022
Global Impact sourcing LLC
(Appointment Setter)
I handle administrative tasks such as cold calling, setting appointments, and managing clients' calendars.
December 2021
-
2022
HealthyBos
(Customer Care Representative)
- I assisted patients with ordering medical supplies. I managed both inbound and outbound calls, checking insurance authorizations and verifying eligibility.
- Provided excellent customer service
What I can do for you
These are just a few of the many services I offer, please feel free to reach out if you do not find what you are looking for
General Virtual Assistant
Appointment Setter | Calendar Manager | Email Manager | Customer Service | Data Entry
Amazon VA
Amazon Product Research | Amazon Product Sourcing | Amazon Product Listing | Image Editing | Data Entry
Lead Generation
Cold calling | Lead Management | Lead Nurturing | Sales Management | Data Scraping | B2B/B2C Sales | Email Marketing
Client Appreciation
Here are some of my clients and supervisor's feedback
Jose Lajara - Life insurance Recruiter at Amelioration Pro Services LLC
Job is complete, my hiring manager said we need to stop it for now and resume it later. Thank you for your timeline work ethic.
Novem Cordova - Manager at Global Impact Sourcing Org
Excellent worker. She is very professional and punctual. Looking forward to working with her again in the future.
Mary Claire Sarabia - Team Leader at Office Partners 360
Celine is a very reliable employee who focuses on integrity. She can work with less supervision and is very responsible.
Rejay Sabino - Team Leader at Google in Sykes
She comes to work on time, works well under pressure, and involves other teammates with participation in meetings. She also takes care of transactions in a timely manner as well as follows the required scripts and workflows provided by the client.