2011
Bachelor of Science in Hotel and Restaurant Management
University of Perpetual Help System Dalta
More Info About Me
I have 11 years of experience in the BPO sector. I have worked on two sales accounts, including Sprint mobile and Hotels.com, and two reputable financial institutions, American Express and Capital One.
With my partner, I frequently spend weekends riding our motorcycles to restaurants outside the city. Together with my buddies, I also participate in online gaming.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
American Express International
(Customer Care Professional)
Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, chat, email, mobile messaging.) Upselling credit card related upgrades, products and services.
2015
-
2021
Capital One Philippines Support Services Corp.
(Subject Matter Expert)
Addressing present concerns of internal customers by providing the best resolution and alternatives based on the company's policies and regulations aiming to generate positive experience to external customers and mitigate negative impact to the business.
2012
-
2015
Stream Global Services - Sprint Mobile
(Customer Sales Professional 2)
Assistance with application submission and credit check. Depending on customers preferences and needs, we offer a suitable phone model and monthly plan details that includes insurance and accessories.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.