2023
BS in Medical Laboratory Science
Dr. Carlos Lanting College
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Data Entry
Medical Virtual Assistant
Customer Service
Certificates
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My Experience and Education
2025
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2025
Allstate Corporation
(LEAD GENERATION SPECIALIST)
Focuses on identifying and cultivating potential customers (leads) for a business. The primary goal is to attract and convert these leads into interested buyers, contributing significantly to sales and revenue growth.
2025
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2025
Dr. Jose N. Rodriguez Memorial Hospital
(REGISTERED MEDICAL TECHNOLOGIST)
Performs a wide range of laboratory tests on patient samples to aid in the diagnosis, treatment, and prevention of diseases.
2022
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2022
AgentsOnly Technologies Inc.
(CUSTOMER SALES ASSOCIATE)
Primary responsibility is to assist customers, promote sales, and ensure a positive shopping experience. This includes greeting customers, understanding their needs, recommending products, processing transactions over the phone.
2021
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2022
Agero Roadside Collective Solutions, Inc.
(CUSTOMER SERVICE REPRESENTATIVE)
Deliver exceptional customer service during high-pressure roadside assistance situations by providing empathetic support, clear communication, and rapid coordination with service providers, while staying composed and focused on resolving issues to enhance customer satisfaction and trust.
2020
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2021
Teletech Philippines
(SUBJECT MATTER EXPERT)
Has in-depth expertise in a specific area relevant to the BPO's operations, such as a particular process, product, or service. Act as the primary source of knowledge and guidance for teams, providing insights to optimize workflows, troubleshoot complex issues, and ensure high-quality service delivery.
2019
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2020
Teletech Philippines
(CUSTOMER SALES & SERVICE REPRESENTATIVE)
Focuses on interacting with customers to address inquiries, resolve issues, and promote products or services. This role involves handling inbound and outbound calls, emails, or chats, providing information, processing orders, and managing customer accounts.
2016
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2017
Convergys Philippines Inc.
(TECHNICAL SUPPORT REPRESENTATIVE)
Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.
2013
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2013
RMH Teleservices Asia Pacific, Inc.
(CUSTOMER SALES REPRESENTATIVE (OUTBOUND))
Handles outbound calls to potential and existing customers to generate sales, promote services, and provide support. This role involves actively engaging with customers to introduce new products, offer upgrades, and close sales. It also includes handling customer inquiries, resolving issues, and maintaining customer records
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.