2016
Hotel and Restaurant Services
Access Computer Colleges
More Info About Me
I'm a detail-oriented customer service representative with expertise in delivering excellent support and ensuring projects are finished on schedule and with strict confidentiality. In fast-paced workplaces, I attempt to surpass all client expectations by adhering to established protocols and standards.
I specialize mainly in solving issues that callers are raising. I precisely provide efficient and excellent communication with soft skills to handle every concern since I've assisted customers in the call center industry for almost three years, which I applied to speak with clients in every interaction. This resulted in a highly rated and consistent green scorecard.
I'm a CRM and dialing tool specialist, having worked with Avaya X One, Zendesk, eDesk, Salesforce, Aircall, Slack, 3CX, and Admin Tool. I can support customers across all channels, such as phone calls, chats, and email.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Teletech
(Customer Service Specialist)
• Helping customers with every concern that they have with their headphones which is our main product in this retail store.
• Resolves product or service problems by clarifying the customer’s complaint, explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Submitting and processing warranty claims, refunds, and upgrade/exchange requests from customers.
• The decision-maker in every request filed on the system. Approving/Rejecting warranty claims and also in upgrade/exchange requests.
• Mainly use CRM tools such as Zendesk, Salesforce, Aricall, and OMNI Channel to provide the best customer experience to our users.
2020
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2021
Concentrix
(Sales Advisor I)
• This is an online money processor company, a well-known financial account worldwide, mainly in the USA and the UK.
• Keeping updated information of customers in their accounts.
• Explaining transactions on customer's account such as refund inquiries, invoices, payments, and disputes as well.
• Assisting customers in updating their financial and personal information on their accounts.
2019
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2020
VXI Global Holdings Inc.
(Technical Support Representative)
• Monitored systems in operation and input command to troubleshoot areas such as the Internet, Phone, and Cable.
• Assists customers in identifying issues and explaining solutions to restore service and functionality.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems, or respond to questions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.