Futaba Corporation of the Philippines
(Senior Quality Assurance Engineer -Customer Care)
Created and implemented over 100 QA improvements, procedures, and work instructions for the company's CIQP and awarded as the “Most Innovative” employee of the year.
Act as OIC/acting supervisor and supervised a team consist of over 20 inspectors from incoming and outgoing QA when needed.
Coordinated and conducted Quality meetings with Customers, Suppliers and allied factories from America, Japan, Taiwan Hong Kong, and Philippines.
Trained to use database such as AS400 and IBM for supplies, stocks and customer claim input and monitoring.
Leverage expert verification and investigation to propose countermeasures and analysis report for warranty/customer claims and produce meticulous post-release analysis to ascertain and maximize opportunities for improvement and client experience optimization.
Drastically improve quality with targeted response to diverse test results, comprehensive risk analysis support to process improvement through quality of materials and products handed and produced.
