Hi! I’m Manuelyn Pelaez, an experienced admin professional with a strong background in customer service, office operations, and frontline support, including my time as a ground crew in the airline industry. I’ve developed excellent communication skills, keen attention to detail, and the ability to perform well under pressure, qualities I now bring into my work as a Virtual Assistant specializing in data entry and executive assistance.
On July 5, 2025, I completed a General Virtual Assistant Training, which gave me a solid foundation in remote admin work and best practices for supporting clients online. I’m knowledgeable in using tools and systems such as Google Workspace, Microsoft Office, Slack, Zoom, and other essential platforms for managing communications and organizing tasks. I can help you with calendar and email management, booking flights, organizing itineraries, internet research, customer service, and file organization. With my background in both travel and administration, I bring efficiency, professionalism, and reliability to every task I handle.
If you’re looking for a dependable VA who can take things off your plate and give you peace of mind, let’s connect. I’d love to be your virtual assistant, right hand, problem-solver, and productivity partner.
Gensantos Foundation College, Inc.
• Handled flight bookings and monitored flight status and schedules in real-time to ensure accuracy and smooth operations
• Prepared daily service reports to evaluate team performance and service quality
• Managed staff schedules, delegated tasks, and supervised team performance to maintain efficiency and productivity
• Responded promptly to client inquiries and resolved service concerns in a professional and courteous manner
• Provided frontline assistance with excellent interpersonal and customer service skills
• Maintained clear and consistent communication with internal teams and clients to ensure high service satisfaction
• Conducted telemarketing calls to remind and encourage customers to follow their scheduled preventive maintenance services
• Ensured customer follow-ups were completed on time to maintain service satisfaction and product reliability
• Created and compiled monthly reports on customer complaints and after-sales service performance
• Maintained accurate records of client interactions to support continuous improvement in service delivery
• Handled inbound calls and received booking appointments from clients requesting vehicle servicing or maintenance
• Processed invoices, payroll, and collections accurately and on time, ensuring smooth financial transactions
• Prepared financial reports and documentation to support management decisions and record-keeping
• Ensured confidentiality and accuracy in handling employee payroll and customer accounts
• Maintained accurate financial records and updated client accounts receivables for proper tracking and reporting
• Coordinated with clients regarding billing inquiries, payment follow-ups, and schedule adjustments to ensure smooth transactions
Committed to helping businesses grow by connecting them with the right prospects.
Provides prompt and professional support to ensure client satisfaction and build customer loyalty.
Search the Internet for information on a wide variety of topics.
Streamlines your calendar by professionally handling appointment setting, confirmations, and reschedules.
Helping clients plan trips by handling bookings, itineraries, and essential travel requirements.
Supports clients through email and chat by managing messages, follow-ups, and clear communication.
Delivers efficient support in managing schedules, inboxes, documents, and day-to-day admin operations.