2017
Computer Science
Asian Institue of Science and Technology
More Info About Me
I love arts and crafts and designing.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2024
Infosys BPM SM Clark
(Administrative Assistant)
Data Entry Management tools used HubSpot & Genesys
Customer support
Shipping Staff
Customer Happiness Specialist
Engaged with updating the list of sales and revenue for the client.
Visual Designer for new products and items at the store thru
Canva and Adobe Express.
Video editor for new items and on sale using CapCut and windows movie maker
2021
-
2024
SupportNinja Inc.
(Live Virtual Assistant)
L1 for lost and stolen packages (Zendesk)
iVideon operations
L2 coordination with the customers/client (Zendesk)
L3 Reimbursement and Replacement (Google workspace)
Live Virtual Assistant (Zoom)
2018
-
2021
Sutherland Global Services
(Customer Care Specialist)
Data Entry (Zendesk)
Chat Support (Genesys Cloud)
Data receptionist (Microsoft outlook)
2014
-
2018
Telstra
(Data Entry Clerk)
Engaged with data collection, processing and organizing files
Email support for clients and business partners.
Data verification for accuracy and correcting any errors.
Handling paperwork, scheduling, and other support tasks.
(Thunderbird cloud / Google workspace)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.