2017
BS HRM
Holy Angel University
More Info About Me
I’m Trixie Mae Manlulu, a Shopify Manager and Virtual Assistant with a strong background in e-commerce, customer service, and digital marketing. I specialize in managing Shopify stores for small to mid-sized businesses—handling everything from product uploads and inventory updates to customer support and promotional campaigns.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
E-commerce Expert
Shopify Builder | Developer
Shopify Account Manager
Executive Assistant | General Virtual Assistant
Product Lister | Researcher
Amazon Account Managet
Customer Service
Certificates
My Experience and Education
September 2024
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May 2025
SUNNIES AVE
(Shopify Store Manager)
Managed and maintained the Shopify store for an Australian sunglasses brand, ensuring smooth daily operations and a seamless customer experience.
Provided exceptional customer service through email and chat support, resolving inquiries efficiently and professionally.
Updated product listings, descriptions, and visuals to ensure accuracy and optimize for sales performance.
Assisted in executing marketing strategies, including promotions and seasonal campaigns to boost brand visibility and sales.
Collaborated with the owner on restocking plans, order processing, and identifying best-selling products.
Utilized analytics tools to monitor store performance, customer behavior, and sales trends for continuous improvement.
2021
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2025
ILA Edu Vietnam
(ESL Public Secondary School Teacher)
Prepares classroom materials, grade student's assessment, teaching students of different proficiency levels.
March 2024
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September 2024
The Outpouring
(Amazon Account Manager)
Enhance product visibility and sales by optimizing listings with compelling titles, detailed descriptions, high-quality images, and relevant keywords.
Establish effective inventory management techniques to reduce stockouts and overstock while optimizing storage costs.
Streamline order fulfillment processes, ensuring timely shipping and delivery, and proactively addressing customer inquiries and concerns.
Prioritize customer satisfaction by promptly responding to customer reviews, resolving issues, and managing returns effectively.
Analyze sales data and key performance indicators (KPIs) to identify trends, optimize pricing strategies, and drive revenue growth.
Implement strategies to protect brand reputation, including monitoring and responding to negative reviews and addressing counterfeit issues.
Stay up-to-date with Amazon's policies and guidelines, ensuring compliance and avoiding account suspensions or restrictions.
Leverage data analytics to identify opportunities for improvement, make informed decisions, and optimize performance.
Collaborate with marketing, sales, and operations teams to achieve shared goals and drive business growth.
August 2023
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February 2024
Rapt in a Box
(Shopify Store Manager)
Manage the daily operations of the Shopify store, ensuring that all products are accurately listed, updated, and optimized for maximum performance.
Create and execute effective sales strategies to boost revenue, incorporating promotions, discounts, and upselling opportunities.
Keep an eye on stock levels, collaborate with suppliers, and ensure timely product restocking to avoid stockouts and excess inventory.
Respond to customer inquiries and complaints swiftly and professionally to enhance customer satisfaction and loyalty.
Monitor and analyze key performance indicators such as sales, conversion rates, and customer engagement, utilizing this data to foster continuous improvement.
Contribute to achieving monthly sales goals through strategic product selection and efficient inventory management.
March 2022
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August 2023
Shylee Skin
(Social Media Manager | Part-Time)
Develop targeted advertising strategies across Meta platforms to meet defined business objectives effectively.
Set up and manage advertising campaigns, ensuring alignment with overall marketing goals and adherence to brand guidelines.
Leverage advanced targeting tools to create custom and lookalike audiences based on specific demographics, interests, and behaviors.
Utilize data-driven insights to refine audience selection, enhancing reach and engagement rates across campaigns.
Monitor and analyze key campaign metrics such as ROI, CTR, CPA, and engagement levels to assess performance.
Use performance data to spot trends, evaluate the success of campaigns, and make informed adjustments to future strategies.
Collaborate with creative teams to develop compelling ad visuals and copy that resonate with the intended audience.
Provide constructive feedback on creative assets based on performance metrics to improve engagement and conversion rates.
June 2021
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December 2021
Expresso PH
(Social Media Planner (Part-Time))
Developed and implemented comprehensive social media strategies aligned with overall business objectives, resulting in increased brand awareness and engagement.
Consistently produced high-quality, on-brand content across social media platforms to captivate target audiences and foster community growth.
Leveraged analytics tools to track key performance indicators (KPIs), identify trends, and optimize social media campaigns for maximum impact.
Responded promptly and professionally to customer inquiries and complaints on social media, resolving issues effectively and enhancing brand reputation.
Actively engaged with the target audience through comments, direct messages, and social listening, fostering a loyal and supportive community.
Executed successful social media campaigns, including product launches, promotions, and seasonal events, driving increased traffic and conversions.
Handled social media crises with tact and diplomacy, minimizing negative impact and preserving brand reputation.
Worked closely with marketing, sales, and customer service teams to ensure consistent messaging and a seamless customer experience.
2019
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2020
American Learning Lab
(ESL Teacher)
Prepares classroom materials, grade student's assessment, teaching students of different proficiency levels.
2020
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2021
Compass Education
(ESL Public Secondary School Teacher)
Prepares classroom materials, grade student's assessment, teaching students of different proficiency levels.
2019
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2019
VXI Global Solutions
(Customer Service Representative)
Answer US calls and help customers with their products and billing issues.
Schedule technician visits customer houses to fix and install cables.
Upsell company products to customers.
Troubleshooting and Technical support
Sends email to the relevant department
Processes online payments
2017
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2018
TATA Consultancy Services
(Customer Service Associate)
Answering phone calls, sending emails, and responding to customer complaints of a big phonebook company in the Us.
Makes sure that all important data are entered in the CRM for future reference.
Processes phonebook orders and adds and opts out customer names to the next book rollout.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
E-Commerce Expert | Shopify | Amazon
Manage online stores by handling product uploads, SEO optimization, order processing, inventory updates.
Product Lister and Researcher
Create compelling product listings with accurate descriptions and keyword-rich titles.
Customer Service
Respond to customer inquiries professionally and promptly via email. Handle order issues, refunds, and general support