2022
Accountancy, Business, and Management
STI College of San Jose del Monte
Your All-in-One Digital Sidekick
I’m a 21-year-old Virtual Assistant dedicated to handling administrative tasks, data entry, research, and social media management. Let me streamline your workflow so you can focus on what truly matters!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
Optum Global Solutions
(Healthcare Advocate)
As a Healthcare Advocate for US insurance, specializing in prescription claims, coverage, and health medical benefits, you will act as a liaison between policyholders, insurance providers, and healthcare professionals. You will assist clients in understanding their insurance plans, coverage options, and eligibility, with a focus on prescription claims and medical benefits. Key responsibilities include addressing billing inquiries, resolving claim issues, and guiding clients through the appeal process for both prescriptions and medical services. You will work closely with insurance companies and healthcare providers to ensure timely processing of claims and accurate service delivery. Additionally, you will provide support for provider services, helping clients find in-network providers and coordinating care for optimal treatment. Your role also involves educating clients about wellness programs, preventive care, and available resources related to their healthcare coverage. Strong communication and problem-solving skills are essential to ensure clients receive the best care and service in line with their insurance plans.
2022
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2024
Alorica Philippines
(Customer Experience Agent)
As a Customer Experience Agent for an international telecommunications account, you will handle inbound calls, addressing customer inquiries and concerns with a focus on service excellence. You will assist customers in configuring their accounts, ensuring they have the right settings and services to meet their needs. Managing billing inquiries and resolving discrepancies will also be a key responsibility, providing clear explanations of charges. You will support sales efforts by upselling and cross-selling products and services that align with customer requirements. Technical support will be provided by troubleshooting and resolving product or service-related issues. Accurate documentation of customer interactions is essential to ensure smooth follow-up and issue resolution. Your role will involve problem-solving and escalation when necessary, ensuring a seamless customer experience.
My Services
Social Media Management
I manage and grow your social media presence, creating engaging content and strategies to boost reach and engagement.
Data Entry / Web Researcher
I gather, organize, and analyze data with accuracy, providing valuable insights to support informed decisions.
Content Creator
I create engaging content that informs, entertains, and inspires, helping brands and individuals connect with audience.
General Virtual Assistance
I handle admin tasks, scheduling, and more, keeping things smooth so you can focus on what truly matters!