2021
HUMANITIES AND SOCIAL SCIENCE
SHS in San Nicholas III
More Info About Me
Hi! I’m Ma. Merlinda Bacho — but you can call me Ria or Maria. I’m a Customer Service Representative with hands-on experience in handling billing concerns, service plans, and payment processing. Working in a fast-paced call center environment has sharpened my multitasking abilities, strengthened my communication skills, and introduced me to technical troubleshooting—skills I use daily and continue to grow.
I'm also familiar with Microsoft Word and Excel, and I'm always eager to learn more tools and techniques that help me work smarter and serve customers better. Whether it’s solving problems or making someone’s day easier, I’m all in!
My Skills and Competencies
Social Media Management
Customer service and client handling
Data Entry
Appointment Scheduler
Certificates
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My Experience and Education
2025
-
2025
WNS GLOBAL SOLUTIONS PHIL.
(Senior Associate)
Handling customer's inquiry and request regarding to their auto and home insurance.
2024
-
2024
IQOR
(Customer service Representative)
Handling customers concern and request regarding to their phone service plans and bills.
2023
-
2024
FOUNDEVER
(Customer service Representative)
Handling customers concern and request regarding to their phone service plans and bills.
2022
-
2023
IQOR RMS COLLECT
(Customer Service representative)
Handling customers concern and request regarding to their phone service plans and bills.
2022
-
2022
VXI
(Customer service associate)
Handling customers inquiries and concern regarding to their satellite service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Strong admin skills in patient care, medical records, and insurance coordination.
General Virtual Assistant
Well-rounded in admin support, document handling, and communication in clinics.