Taguig City University – Bachelor of Science in Hotel and Restaurant Management (2008)
• Moulton
• Provided excellent assistance for order taking,cancellation of orders, reshipment and tracking the shipment and delivery of orders.
• Educated customers with accurate information rearding the products and services offered by the company.
• Processed payments and adjustments to accounts.
• Tracked packages via USPS,UPS and FedEx.
Vonage
• Skilled in identifying and qualify opportunity.
• Pursuasive personality and focused on achieving goals.
• Expertly overcame objections and secured agreements.
Carlson Marketing(Aimia)
• Contacted existing credit card holders to enroll for a credit card protection by providing the benefits of the service.
• Delivered numbers of sales and hit the daily quota.
• Pursuasive personality and focused on achieving goals.
• Expertly overcame objections and secured agreements.
TalkTalk U.K (Mobile)
• Keep records of customers subscriptions, and add-on features to their mobile account.
• Recording details of inquiries, complaints and comments as well as action taken.
• Providing and explaining accurate information regarding the customers mobile bill.
• Assisting customers in updating add-ons and features to their mobile account.
• Providing and helping customers decide the best mobile plan that suits their lifestyle and needs.
• Transferring calls to the appropriate department where the call should be assisted such as Sales Department and/or Technical support Team.
• Processed payments and adjustments to accounts.
American Express pre-paid card (Bluebird)
• Check to ensure that appropriate charges were made to customers pre-paid card.
• Review claims and adjustments requested by the customer and verifying the transaction made with the merchants where the card was used.
• Providing account information to verified customers who would like to check their balance, their registered information and the status of the request or transactions they made.
• Assists customers in registering their information or closing their account.
Roku streaming device
• Provided world class customer service through phone and chat in resolving Roku customers issues with their online account such as adjustments, account information updates, subscription inquiries and charge verification.
• Assisted customers in troubleshooting their Roku devices to resolve playback issues, network issues and channel access issues.
• Provided accurate information to customers queries about how the products work, requirements and product features.
• Handled replacement processing for defective devices.
Philo Streaming Service
• Provided world class blended customer service in resolving customers issues with their online streaming issues such as adjustments, account information updates, subscription inquiries , device and network difficulties and more.
• Assisted customers in troubleshooting their streaming devices to resolve playback issues, network issues and channel access issues.
• Provided accurate information to customers queries about how the products work, requirements and product features.
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