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Bachelor of Science in Information Technology
Bulacan State University
More Info About Me
I've been in the BPO industry for 13 years. Currently employed under Acquire as part of their non-voice account. I have experience in Voice and non-voice accounts as CSR.
My Skills and Competencies
Deals Desk Analyst
Certificates
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My Experience and Education
January 2009
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October 2011
CA Telemarketing Inc.
(Customer Service Representative)
Answer calls and provide information related to services being offered by the company.
Redirect customers to the right department.
Sign up customers.
Do callbacks for additional information needed to complete task.
December 2011
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January 2012
IBM Daksh Process Services
(Customer Care Specialist)
Handled customer inquiries related to services being offered by the company.
Troubleshoot devices and provide proper resolution to issues at hand.
February 2012
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December 2018
Telus International Philippines
(BPO Representative)
Review return equipment, provide credit if necessary, remote and modem replacements and handling stuck orders.
HelpDesk
Csutomer Service Chat Support
March 2019
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February 2022
Concentrix Daksh Services
(Customer Service Representative)
Part of the backkoffice team that handles return of books.
March 2022
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Present