2015
Bachelor of Arts in Communication
Palompon Institute of Technology
More Info About Me
I look forward to work in an organization which offers opportunity to improve my knowledge, skills, and experience that would allow me to contribute towards achieving the organizational goals to the best of my potential.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2022
Wipro BPO Philippines Ltd Inc
(Associates)
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, research and provide solutions and/or alternatives
Resolving billing enquires, delayed payments and other claim issues
Frequently attend trainings to improve knowledge and performance
Keep records of all conversations in our call center database.
2016
-
2017
Metro Motorbikes Corporation
(Cashier)
Processing sales transactions and taking payments
Calculating the cost of the product and services
Prepare and manage documents and reports
Managing the daily/weekly/monthly report and arrange meetings and appointment
2015
-
2016
Metro Retail Stores Group Inc
(Cashier)
Managing transactions with customers using cash registers
Scanning goods and ensuring pricing is accurate
Collecting payments whether in cash, credit or voucher
Issue receipts, refunds, change
Resolve customer complaints, guide them and provide relevant information
Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies
Handle merchandise returns and exchange
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.