2006
Bachelor of Science in office administration
University of Rizal System Rodriguez
More Info About Me
I HAVE BEEN WORKING AS A COLLECTION REP FOR A LOCAL BANK FOR 5 YRS FROM 2010-2015, CUSTOMER SUPPORT REP, EMAIL SUPPORT REP AND CHAT SUPPORT FOR A US BASE ACCNT. CURRENTLY WORKING FOR UNITED HEALTHCARE AS A CREDIT BALANCE REPRESENTATIVE.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
OPTUM
(CREDIT BALANCE ANALYST)
Reviewing claims, processing adjustments and refunds
2020
-
2024
TELUS
(EMAIL AND CUSTOMER SUPPORT REPRESENTATIVE)
Communicating the customers via email and calls if needed regarding inquiries and assistance online
2006
-
2020
SITEL
(CUSTOMER SERVICE REPRESENTATIVE)
HANDLING CALLS FROM THE PROVIDERS OFFICE ABOUT PATIENT'S ELIGIBILITY AND COVERAGE
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.