Hey I am Magdalena

More Info About Me

I’m a results-driven professional with experience in customer service, quality assurance, and sales leadership across fast-paced, team-based environments.

I started my career in 2006 as a Customer Service Associate at Alorica Philippines, where I supported customers across phone, chat, and email. I built a strong foundation in client communication and problem-solving, always striving to deliver fast, friendly, and effective support. I took on more responsibilities—eventually stepping into a Quality Assurance and Operations Support role. There, I coached agents, led performance reviews, and helped shape the team’s customer service culture

In 2020, I transitioned into a dedicated Quality Assurance Specialist position with Nano Hearing Tech, where I focused on agent evaluations, compliance, and continuous improvement. I also provided real-time coaching and contributed to process enhancements that raised service levels across the board.

Most recently, I’ve served as a Sales Team Lead at Nano Hearing Aids. I lead a high-performing team, set KPIs, analyze sales data, and report to senior leadership. Under my leadership, we consistently exceeded sales targets and implemented process changes that improved efficiency and productivity.

I’m adaptable, detail-oriented, and passionate about helping teams succeed. Whether it's coaching individuals, improving systems, or delivering results, I thrive in roles where I can combine leadership with hands-on support.