Hey I am Ma. Kristel Anne

More Info About Me

Numbers are my language, and accuracy is my game!

As an experienced Bookkeeper & QuickBooks ProAdvisor, I help businesses stay on top of their finances with organized records, accurate reports, and seamless account reconciliation. With 5+ years in the industry, I turn complex financial data into clear, actionable insights—so you can focus on growing your business!

Let’s make your finances stress-free and your success limitless!

Ma. Kristel Anne T. Lapuz
San Pablo City, Laguna, Philippines
makristellapuz@gmail.com
Freelancer
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My Skills and Competencies

System Applications and Products in Data Processing
QuickBooks Expert
Data Entry

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2025
Masters in Business Administration

Philippine Christian University - Manila

2011
Bachelor of Science in Business Administration Major in Financial Management

San Sebastian College - Recoletos de Cavite

2023 - present
Bureau of Internal Revenue
(Administrative Assistant)

Ensure efficient office operations by handling various administrative tasks.

Encoding data using Excel.

Check and correct taxpayers' information.

2024 - 2024
APEX Accounting
(Bookkeeper)

Part-timer bookkeeper assisting with financial tasks using QuickBooks. Main responsibilities include recording transactions and reconciling accounts.

2023 - 2023
TaskUs
(Teammate)

Review and moderate user-generated content posted on our platform

Ensure that user-generated content meets our community standards and guidelines

Take action on any content that violates our policies, including removing or flagging it for further review

Identify and escalate emerging issues or trends related to user-generated content

Communicate with users to address concerns or issues related to their content

Work collaboratively with other team members to improve content moderation policies and procedures

2021 - 2022
Limitless Technology
(Technical Chat Support)

Assist Microsoft clients via chat by providing troubleshooting steps.

2018 - 2020
Conduent Philippines
(Customer Experience Associate 1)

Resolve customer's issues in a single interaction, whenever possible, using client's troubleshooting protocols outlined in Apple's Procedures.

Providing a high caliber of customer interaction as measured by clients' call quality reports, call audits, and customer satisfaction surveys.

Capturing and submitting feedback using Apple-specified contacts (Tier 2); system classifications (Root and sub-root classifications) and issue-tracking tools.

Inform and offer a support agreement when appropriate.

Assist customers with enrolment and/or purchase of contractual support agreements.

Facilitating service dispatch, replacement, appeasements, and/or upgrades as documented in the client's procedures.

Escalating interactions beyond the scope of the training provided to the Advisor.

Escalating calls to the appropriate Apple department as outlined in the client's procedures.

Offering support-related products and technical solutions.

2011 - 2016
Accenture Philippines
(Level 12 - Business Process Delivery Associate)

Performs data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. Assesses and resolves non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of work.

My Services

Customer Support Service

Customer Support Service

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

QuickBooks Expert

Track expenses, manage cash flow & create invoices.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
San Pablo City, Laguna,
Philippines
Email :
makristellapuz@gmail.com


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