2007
Bachelor of Arts Major in Sociology
Bicol University
More Info About Me
Senior Customer Service Representative - UAE
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
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2022
SAINT-GOBAIN GYPROC MIDDLE EAST FZE
(SENIOR CUSTOMER SERVICE REPRESENTATIVE (July 1, 2018 to Present) CUSTOMER SERVICE REPRESENTATIVE (January 10, 2016 to June 30, 2018))
• Responsible in the implementation of Customer Order Process completion (Order verification and processing, Collection/Delivery, Invoicing & Returns);
• Monitor and maintains pricing, order listing and Letter of Credit;
• Handles the resolution of customer complaints and queries;
• Build and maintains strong sustainable professional relationship with customers;
• Responsible for system related concerns (implementation & development);
• Process customs documents when required;
• Supports Sales Team to achieve the target and company's budget through the accounts being handled;
• Acting as in-charge in the absence of line manager;
• Managing 1 direct report while coaching the team of 8 members.
2009
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2022
GYPSEMNA CO. LLC
(EXECUTIVE ASSISTANT/COMMERCIAL OFFICER/SALES COORDINATOR)
• Responsible for SAP related issues (e.g. request for developments, testing, confirmation and other concerns);
• Participates in Local and International Company Exhibitions;
• Negotiates with transportation and shipping companies to obtain better service and rates;
• Ensures that office standards are followed e.g. cleanliness, process, documentation and timekeeping;
• Maintains ISO files for Sales Department and represents Sales Head/GM during Audit;
• Prepares correspondence, presentations and reports as directed by the GM;
• Analyze and prepares variety of reports with reference to Sales and accounts;
• Generates ageing report of customer’s account and follow-up due payments with Sales and Clients;
• Reviews customers accounts on regular basis to ensure terms are followed and maintained;
• Reviews Purchase Orders with Special conditions and provides comments and revisions required before acceptance and signature of the GM;
• Supervise Quotation requests from customers and follow-up the release of orders;
• Reviews Quotation, Proforma Invoice, Commercial Invoice, Statement of Account, L/C (Letter of Credit) Claim, CAD (Cash Against Document) Claim and prepares the same if required;
• Handle and coordinate on issues relating to L/C (Letter of Credit), Statement of Accounts, Delivery Returns, Credit/Debit Notes, Customer’s Complaints and internal complaints;
• Prepares monthly L/C payment forecast;
• Calculate, monitor and maintain pricing of products;
• Handles local and export clients;
• Prepare and maintains agreements with clients;
• Organize appointments / meetings and manage General Manager’s business diary;
• Attends meetings with the manager to take notes and provide general assistance;
• Assists customers on requests and incoming issues or problems that can be handled internally.
• Led a team of 6 people.
• Handled SAP start-up and implementation.
• Provide and maintain pricing of gypsum plaster boards and other materials;
• Validate Purchase Order, Process Contract, follow-up payments, Release the Order after financial check, process the delivery and prepare necessary documentation (e.g. Arabic & English Invoice for Certificate of Origin processing, Delivery Note, Packing List, Load List and BL Draft, depending on shipment type)
• Monitor availability of Gypsum Board stocks and requests for production as per sales requirements and in consideration of available raw materials;
• Prepare Quotation, Proforma Invoice, Commercial Invoice, Statement of Account, L/C (Letter of Credit) Claim, CAD (Cash Against Document) Claim and other documents.
• Responsible for 2 direct reports.
2007
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2009
STRETCH DISTRIBUTION INC.
(EXECUTIVE ASSISTANT TO CEO /HR/ADMIN OIC /HR/ADMIN STAFF /LOGISTICS STAFF)
• Liaised effectively to concerned staffs in designating tasks and ensure that everything is done on time;
• Managed travel arrangements, daily appointments and activities of the CEO;
• Organized activities of supervisors and managers;
• Performed tasks assigned by the CEO
• Prepared reports and reports update to the Admin Manager;
• Sourced and recruited qualified applicants based on company standards;
• Ensured that records & contracts of employees are updated;
• Imposed employee discipline;
• Ensured and processed on time registration of vehicles and its corresponding insurances;
• Processed transfer of ownership, change engine and change color of vehicles.
• Maximization of insurance claims;
• Supervised 3 staffs.
• Assisted in sourcing, recruitment and on-time placement of qualified applicants based on company standards;
• Filled updated records/contracts of employees;
• Assisted in imposing employee discipline;
• Facilitated company activities and events.
• Processed on time registration of vehicles and its corresponding insurances;
• Processed vehicles transfer of ownership, change engine and change color;
• Maximization of Insurance claims;
• Ensured inventory accuracy in terms of documentation of motor pool parts;
• Managed complete and timely release of parts requested for periodic maintenance;
• Effectively canvassed price for order placement and processed approval by respective heads;
• Efficiently audited trucks physical status;
• Facilitated company activities and events.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.