Aloha! I am Ma. Joanna Felissa

Get To Know Me

I would describe myself as a positive forward-thinking, and innovative person who works very well either on my own or as a part of a team. Over the years, I have focused on developing the right skills and qualities to work effectively in this industry. I have strong communication skills, I always take ownership of difficult challenges, and I make sure I take responsibility for my own learning and development.

Ma. Joanna Felissa Palma Castro
Cainta, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphics Designer
Data Entry
Content Creator
Amazon Product Research
Facebook Ads Media Buyer

Certificates

GVA
Amazon VA in-Depth  Online Class

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2011 - 2015
Bachelor of Science in Business Administration major in Management

Rizal Technological University

May 2020 - April 2022
QUICKTECH GSHOP
(SOCIAL MEDIA MANAGER & FB ADS MANAGER)

• Management of the business’ FB page
• Answer customers’ comments, messages, and inquiries
• Analyzing engagement data
• Identifying trends in customer interactions
• Social Media Marketing (Organic post)
• Boosting ads
• Planning digital campaigns to build community online, etc.

2020 - 2021
IBEX GLOBAL SOLUTIONS PHILIPPINES
(EMAIL SUPPORT ASSOCIATE)

• Handles customer's inquiries via Email
• Assists consumers with complaints and questions
• Establishing client relationships, resolving customer difficulties, marketing goods & services

2019 - 2020
PH GLOBAL JET EXPRESS INC.
(EMAIL SUPPORT ASSOCIATE)

• Handles customer's inquiries via Email
• Assists consumers with complaints and questions
• Establishing client relationships, resolving customer difficulties, marketing goods & services

2019 - 2019
TRANSCOSMOS ASIA PHILIPPINES INC.
(EMAIL SUPPORT ASSOCIATE)

• Respond to corporate customers by email
• Establishing client relationships, resolving customer difficulties, marketing goods & services
• Retaining requisite skills, reporting to managers, and referring unanswered questions to specialists

My Services

Service commitments that uniquely define the level of service in terms of availability , scope and how we can help your business succeed.
Facebook Ads Management

Facebook Ads by getting inspiration from a few of our ad examples that have seen success.

Graphic Design

Graphic Design is a craft where professionals create visual content to communicate messages.

Amazon Product Research

Amazon Product Research is all about analyzing current market trends to choose “winning” items.

Social Media Management

Social Media Marketing is telling the world you're a rock star. Content Marketing is showing the world you are one.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products & services by developing copy for websites, social media, marketing materials.

Testimonials

Author

Dhamielyn A. Sarno, MIT

She is very eager to learn. She's attentive, resourceful, and easy to work with. A responsible person and very dedicated at work.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cainta,
Philippines


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