2016
Diploma in Business and Information Technology
Diploma in Business and Information Technology
More Info About Me
Hello! I’m Majesty Faith Cepeda, a dedicated and skilled professional with a robust background in customer support, technical assistance, and content moderation. You can check out my experience timeline below.
I hold a Diploma in Bookkeeping and Information Technology from the Philippine Computer Foundation College (October 2013 – March 2016). My achievements include being recognized as a top agent for Quarter 4, 2018, and Quarter 3, 2019. I was also honored as an Attendance Champion.
I have completed English Proficiency Training and received training in various business lines such as Quicken, Adore Me, Facebook Marketplace, Stripe, and Shopify. My key skills include adaptability, multitasking, time management, and a strong willingness to improve. I am a fast learner, always eager to enhance my capabilities.
Thank you for visiting my page. I look forward to connecting and exploring potential opportunities!
My Skills and Competencies
Customer Service
Bookkeeping
Data Entry
Certificates
My Experience and Education
2023
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2024
Step One
(Customer Service Representative)
We are the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a positive shopping experience. Our role is vital in maintaining customer satisfaction and loyalty while representing our brand professionally and empathetically.
2017
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2021
Taskus
(Customer Support Representative)
Track all issues and provide pro-active help, which enables early event detection. Issues are noted, kept up to date, and brought up with the rest of the team. I also manage emails requiring supervisor support and execute refunds.
2016
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2016
Sutherland Global Services
(Technical Support Representative)
Utilize Quicken, a financial tool, to manage a customer's banking transactions. Connecting the app to the user's bank account to allow fund viewing and balancing, I also fix crashing programs.
My Services
Customer Service
I handle inquiries, process orders, manage complaints, and ensure that customers have a positive experience.
Bookkeeper
I help maintain financial records, prepare reports, and make sure bills and payments are handled correctly.
Data Entry
Updates and inputs data to ensure that information is accurately recorded and readily available for analysis or use.