2017
Bachelor of Technology major in Hotel and Restaurant Management
University of Rizal System- Morong
Get To Know More About Me
I am Ma. Jaiwen Mercado, you can call me Jai. I'm 27 years old, married with a child.
I'm an experienced Admin- Team Leader, Office/Restaurant Receptionist with a history of working in the Online Retail, Financial Services and Hospitality Industry. I graduated from the University of Rizal System-Morong with a Bachelor's degree focused in Hotel and Restaurant Management.
I have good communication skills and the ability to solve problems. Flexible, Resourceful, and always prepared. Open-minded and willing to be trained if needed. I am committed to providing high-quality service.
My Skills and Competencies
Social Media Management
Graphic Designer
Administrative Assistance
Content Creation
Certificates
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My Experience and Education
2022
-
2024
Aeriel's Fashion Boutique
(Admin- Team Leader)
Oversee the processing of orders, ensuring accuracy and timely fulfillment.
Prepare daily operational reports (sales, inventory, customer feedback).
Handle escalated customer issues and ensure resolutions are documented.
Track the performance of team members, ensuring they meet their targets.
Conduct regular check-ins to assess progress and provide support.
2019
-
2021
HC Consumer Finance Philippines Inc. (Home Credit PH- BGC)
(Front Desk Receptionist)
-Meeting and greeting guests/clients/applicants
-Receiving all calls and transferring if necessary
-Receiving, sorting and dispatching mails daily
-Managing meeting room availabilities
-Assisting HR team with recruitment, onboarding and termination process
-Addressing and answering tickets via JIRA ticketing system
-Answering emails and concerns via MS Outlook and MS Teams
-Sending reports made using MS PowerPoint and MS Office
-Arranging couriers for local/international mails/packages
-Converting files from photos/pictures to MS Office/PDF file
-Assisting in printing, copying or faxing
-Assisting employees by calling the department they need
-Inventory of pantry and office supplies
-Managing office documents in softcopy/hard copy
-Managing lists of guests/clients in MS Excel file
2018
-
2019
Max's Group of Companies (Max's Restaurant- Ortigas)
(Customer Service Attendant)
-Meeting and greeting guests
-Communicating with guests regarding queries or complaints
-Seating guests
-Presenting menu, taking guests orders and providing it to the kitchen
-Serving guests' food in order
-Recommending to upsell appetizers, desserts or drinks
-Removing dishes and glasses from tables
-Provide checks and gather bill payments
2017
-
2018
Dad's World Buffet- Megamall
(Receptionist)
-Receiving calls regarding restaurant reservations
-Meeting and greeting guests
-Handling queries and complaints in person or via phone calls
-Appointing and accompanying guests to their seats
-Daily report regarding total of guests for lunch and dinner
-Assisting dining staffs if needed
-Assisting guests regarding their needs
-Taking headcounts of guests per table
Services I Offer
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Administrative Assistance
Search the Internet for information on a wide variety of topics.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Basic Graphic Designing
Creates visual communications such as adverts, branding, publicity materials and magazine layouts.