2018
BS Criminology
University of Cebu
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Concentrix
(Associate Coach)
• Mentoring CSR to help achieve their month to year goal.
• Listening recorded calls to determine agent’s impacting behaviors and coach them to improve call handling
• Taking escalated and managerial calls
• Reviewing complaints log and helping to resolve process ticket.
2019
-
2019
Contact Solutions (OfficePartners360)
(Data Analyst – Wayfair.com)
• Consolidating listings, correcting listing title to follow Wayfair standards.
• Communicating with suppliers to clarify their items description then upload it to the system
• Responding to feedback and resolving claims ticket.
2018
-
2019
Executive Boutique
(Sales Representative for Health IQ: Insurance for the Health Conscious)
Doing outbound calls using the system leads collated through the website and confirming details saved on the system for us to provide accurate quotation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.