2013
BS in Office Admininistration major in Office Management
Rizal Technological University
More Info About Me
I finished second year college. I took Bachelor of Science in Office Administration. I have 5 years Customer Service Experienced. I am very positive, organized and dedicated person. I easily adjust to changes. I believe that a person should work on developing their professional skills and learning new things all the time.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2020
HKT Teleservices
(Customer Service Representative)
Answering queries from online teachers regarding their schedule and salary
2021
-
2022
Shopee Philippines
(Return and Refund Specialist)
Investigating proof provided by the buyer and seller for their return/refund request. Approving and declining their request based on the result of the investigation.
2017
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2018
Sitel Philippines
(Customer Service Representative)
Answering customer queries regarding their bill. Provide Troubleshooting steps to the customer if they have issues with their Cable service.
2024
-
2025
EXL Service Philippines Inc.
(Customer Service Representative)
Support customers by addressing concerns related to their banking and credit card accounts, including handling and filing disputes for unauthorized or incorrect transactions
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.