Bachelor of Science in Elementary Education
Fellowship Baptist College
I am a graduate of a Bachelor of Science in Elementary Education and a license holder of the same profession. I previously worked s a Customer Service Associate for 8 years who is tasked to provide exceptional customer service experience, and contributed excellent numbers of sales return or revenue with the previous company I worked for a year as a virtual assistant from one of the stores in Amazon and my task includes encoding of data, email handling, appointment scheduler, and calls to customers and vendors, lastly, I worked 2yrs and 3months of being a cold caller for Pharmaceutical company and 2years as VA Real Estate Trainer, Quality Control Specialist and an Admin Assistant in a Real Estate company in the US.
I am a highly motivated person who is not just equipped with different skillset but I always take pride on what I do and also ensure a good attitude at work no matter what.
Fellowship Baptist College
Assist customers with their billing concerns and help provide them a detailed walkthrough in fixing any technical issues they may have with their cable, internet and landline. Upsell certain services on every sales eligible calls.
Help retain current customers by offering them different payment options or any discounted services that will help them save.
Assisting customers with their billing concerns for their cellphone plans.
Assist people with health care insurance from United Health process and answer related questions about their claims.
Answer billing related questions from AT&T Cable, Internet and Phone Subscribers.
Cold calls to people with health insurances and offer them our online pharmacy service which would include sorting of their medications and having it free delivered straight to their door step.
Cold calls the potential home owners and offer cash buying for their properties if they are motivated to sell.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Track expenses, manage cash flow & create invoices.