2018
Bachelor of Science in Information Technology
Mindoro Stage College of Agriculture and Technology
More Info About Me
Hello! My name is Maica Hernandez, 26 years old, dedicated virtual assistant with a years of experience and strong background in Customer Service and Sales, lead generation, administrative support, data entry and graphics designing.
I pride myself on being detail-oriented, proactive, adaptable, ensuring that I meet and exceed expectations in every task I handle. Whether it’s managing schedules, data management, client interaction, technology and tools management. I’m eager now to learn new competencies that made me confident to imply my knowledge and skills to engaged and provide effective resolution that comes up with better results.
Together, we’ll create a customized solution that aligns perfectly with your goals. Lets get started!
My Skills and Competencies
Sales and Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Lead Generation
Certificates
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My Experience and Education
2021
-
2024
Concentrix
(Sales Advisor)
- Taking inbound calls and provide customer service based on customer needs like billing concern, troubleshooting and other inquiries on service and devices.
- Upsell service network and devices to all applicable calls
2020
-
2021
Multisource Global Network Inc
(lead generation specialist,)
- Doing Outbound calls and do online research making sure all data on file is updated.
- Sorting and cleansing data based on client's need
2019
-
2020
Futureheads Industries Inc
(Merchandising Assistant)
- Doing paperworks such as with inventories and sales report.
- Track all items that is on the manufacturing process Prepairing all the materials needed on manufacturing for every items or products
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.