2014
BS INFORMATION TECHNOLOGY
BATANGAS STATE UNIVERSITY
More Info About Me
Hello! I'm MAIA ALYANNA NAVALES, a 29-year-old Filipino freelancer.
Working as a customer service representative in the BPO industry and in a face-to-face atmosphere in the Middle East for 6 years helped me build and expand my abilities and work ethics working with people from all over the world. One of the most significant accomplishments I made while working abroad was being selected as a VIP coordinator within 5 months with the organization.
I am a confident and skilled individual for these tasks because I have extensive training as a Social Media Manager, AMAZON VA and as a General Virtual Assistant.
My Skills and Competencies
Social Media Management
Facebook Ads Management
Data Entry
Content Creation
Influencer Marketing
AMAZON VA Product Reasearch
AMAZON VA Product Listing
AMAZON VA Keyword Research
Certificates
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My Experience and Education
April 2022
-
Present
Champagne Aesthetics LLC
(Social Media Manager (Part time))
Content creation
Social Media Management
Copy Writing
Digital Marketing
Managing Content Calendar
Engager
Generating Report
2020
-
2022
NOWCOM Global Services
(Fast Track Impound Specialist)
· Obtaining information from law agencies, vehicle owners and impound lot.
· Data entry
· Maintaining smooth workflow and business process.
· Outbound calling and handling inbound calls
· Sustaining communication among the departments.
· Ensuring strong relationships with colleagues virtually
· Negotiating bills payment
· Managing databases.
· Working in a professional manner remotely
2021
-
2022
Zhopscape FB Page
(Social Media Manager)
Here's the link:
https://www.facebook.com/Zhopscape
5485 followers
5496 likes
2020
-
2021
Kinney International
(Data Entry (Freelancing))
Creating Word documents from PDF files.
2016
-
2019
Dubai Driving Center
(Customer Service Executive)
· Data entry
· Guiding customers from class enrollment to issuance of the license.
· Open and maintain customer data
· Responsible for new registration, inquiry, payment, and test booking
· Attending to customers' concerns and solutions.
· Providing weekly reports
· Manage a large number of incoming calls
· Providing accurate, and complete information by using the right methods/tools
· Build sustainable relationships
· Document filing
· Working with the customer service manager to ensure proper customer service is being delivered
· Assigned as a VIP Coordinator
2014
-
2016
Haven Mark Real Estate
(Receptionist cum Senior Admin)
· Data entry
· Booking meetings and screening phone calls
· Admin and clerical works
· Conducting phonetic interviews with aspiring applicants
· Managing databases & company website
2014
-
2014
Teletech
(Technical Support Representative)
* Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
* Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
* Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
* Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
My Services
Social Media Management
Your workflows and priorities will be determined by the social media management system you choose.
Graphic Design
Graphic design is a career in which people produce visual content to convey messages.
Data Entry
Data entry professionals can quickly and accurately populate your spreadsheets and databases.
AMAZON VA Product Research
Skilled and well-trained professional for AMAZON Product Research.
AMAZON VA Product Listing
Trained and skilled professional for AMAZON Product Listing.
AMAZON Keyword Research
Trained and skilled professional for AMAZON Keyword Research
Content Creation
Responsible for developing, evaluating, and editing content for the company's websites and social media pages.
Testimonials
Laurie Champagne-Bumberg LE
Maia Navales has been my assistant for the past 2 months. Maia is responsible for the social media (Facebook and Instagram) content development, creation and interaction on behalf of Champagne Aesthetics, LLC. Maia has created beautiful post content and captions that are interesting. Maia is so eager to learn and explore what else she can do to be effective in her role. Maia communicates her ideas and what she needs from me (content ideas, proof reading, etc) in a timely manner. Maia has great organizational skills and manages her time well.