2018
Visual Graphic Design
St. Francis Technical Institute
About Me
Hey there! I’m Mahmoud Ahmad Gaber Medany Gad, but you can just call me Gab—much easier to shout, right? I’m a graphic designer based in Caloocan City, Philippines. Along the way, I’ve also worked as a customer representative and managed social media accounts. Over the past 4 years, I’ve had the privilege of working with some amazing companies like Verizon, NBN, Telstra, GC, Musicians Friend, Domino’s Pizza, and DoorDash, giving me exposure to a wide variety of industries. These experiences have helped me sharpen my skills in both customer service and technical support, but no matter the role, I’m always looking to bring positive energy and value to whatever I do.
For about five years now, I’ve been diving deep into graphic design, specializing in tarpaulins, stickers, banners, and photo editing. Whether it’s creating something from scratch or editing existing designs, I’m all about bringing ideas to life using tools like Photoshop and Canva.
On top of design, I’ve also managed social media pages—both personal and business—which has given me hands-on experience with digital marketing, content creation, and engaging with audiences. I’m comfortable with research tasks and data entry too, approaching them with a keen eye for detail.
I’m constantly looking to grow, which is why I’ve started using AI tools to give my work an extra boost and spark new creative ideas. Staying on top of the latest trends keeps my ideas fresh and innovative.
I’m super excited to bring my mix of graphic design, customer service, social media management, and research skills to the table, and I can’t wait to create something amazing!
My Skills
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2021
Teleperformance Philippines
(Technical Support Representative)
Offered technical support for Telstra/NBN, Australia’s leading telecommunications provider, handling technical inquiries and troubleshooting.
2021
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2022
Afni Philippines
(Customer Service Representative May 2021 – April 2022)
Managed customer support for Verizon, focusing on resolving issues and enhancing customer satisfaction.
2022
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2022
Agents Only
(Customer Service Representative)
Provided support for Domino’s Pizza, the leading global pizza chain, ensuring prompt and accurate service for customers.
2022
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2023
TTEC
(Senior Customer Service Representative)
Delivered customer service for Verizon, one of the top telecommunications companies in the US, addressing inquiries and resolving issues effectively.
2022
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2023
Egg Incubator PH
(Social Media Manager & Graphic Designer)
Assisted with managing customer inquiries and supported the Facebook page for a well-regarded egg incubator manufacturer in the Philippines.
2017
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2024
Ga Me Ga Studio
(Social Media Manager & Graphic Designer)
Operating a self-established, purely online business, we design custom logos, banners, and online materials, and also provide printing for stickers and tarpaulins, all managed through my personal Facebook account.
2024
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2025
TaskUs
(Customer Service Representative)
Provided customer support for DoorDash’s food delivery campaign in the US, ensuring high customer satisfaction and efficient issue resolution.
My Services
Graphic Design
I create eye-catching visuals with Photoshop and Canva to effectively communicate ideas and enhance brands.
General Virtual Assistant
Virtual Assistant, Customer Service, Canva, and Virtual Assistance A Rock-Star Virtual Assistant! You are at the right p
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.