2018
Visual Graphic Design
St. Francis Technical Institute
About Me
Hi! My name is Mahmoud Ahmad Gaber Medany Gad. You can simply call me Gab. It saves you a long name to shout out! I am a Graphic Designer from Caloocan City, Philippines and I have had quite a number of experience working as a customer representative and handling social media accounts. I have been fortunate enough to be on board with great companies such as Verizon, NBN, Telstra, GC, Musicians Friend, Domino's Pizza, and DoorDash and have been exposed to a wide array of companies over the last 4 years. All of these experiences helped me gain a better rounded skill set in both customer service and technical support but as always, I seek to bring a positive value to whatever I do.
For around five years now, I have been practicing as a graphic designer with a strong emphasis on tarpaulin, stickers, and banners, as well as photo editing. I am inept in creating and editing anything utilizing Photoshop or Canva; where I can articulate concepts and design things that matter.
In addition to design, I’ve managed both personal and business social media pages, which has given me hands-on experience with digital marketing, content creation, and connecting with audiences. I’m also comfortable with research tasks and data entry, and I approach these with a detail-oriented mindset.
I’m always eager to learn and recently started using AI tools to enhance my work and boost creativity. Staying updated on the latest trends helps me bring fresh and innovative ideas to the table.
I’m excited about blending my skills in graphic design, customer service, social media management, research, and data entry to contribute effectively and creatively.
My Skills
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2019
Market Strategic Firm Inc.
(Customer Service Clerk)
Provided customer service at SM Fairview Department Store, addressing customer inquiries and enhancing the overall shopping experience.
2019
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2021
Teleperformance Philippines
(Technical Support Representative)
Offered technical support for Telstra/NBN, Australia’s leading telecommunications provider, handling technical inquiries and troubleshooting.
2021
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2022
Afni Philippines
(Customer Service Representative May 2021 – April 2022)
Managed customer support for Verizon, focusing on resolving issues and enhancing customer satisfaction.
2022
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2022
Agents Only
(Customer Service Representative)
Provided support for Domino’s Pizza, the leading global pizza chain, ensuring prompt and accurate service for customers.
2022
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2023
TTEC
(Senior Customer Service Representative)
Delivered customer service for Verizon, one of the top telecommunications companies in the US, addressing inquiries and resolving issues effectively.
2022
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2023
Egg Incubator PH
(Social Media Manager & Graphic Designer)
Assisted with managing customer inquiries and supported the Facebook page for a well-regarded egg incubator manufacturer in the Philippines.
2017
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2024
Ga Me Ga Studio
(Social Media Manager & Graphic Designer)
Operating a self-established, purely online business, we design custom logos, banners, and online materials, and also provide printing for stickers and tarpaulins, all managed through my personal Facebook account.
2024
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2024
TaskUs
(Customer Service Representative)
Provided customer support for DoorDash’s food delivery campaign in the US, ensuring high customer satisfaction and efficient issue resolution.
My Services
Graphic Design
I create eye-catching visuals with Photoshop and Canva to effectively communicate ideas and enhance brands.
General Virtual Assistant
Virtual Assistant, Customer Service, Canva, and Virtual Assistance A Rock-Star Virtual Assistant! You are at the right p
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.