2011
Bachelor of Science in Information Technology
Major in Multimedia Technologies
AMA Computer College
More Info About Me
High will and high skill with more than ten years of experience in customer support through digital assistive channels. A consistent top performer. I take ownership and strive to instill quality and value in everything I do while keeping things light and fun!
I've immersed myself in learning e-Commerce, Social Media Management, and On Page Search Engine Optimization. I am a habitual learner and understands the importance of setting up a business model, branding, growing an online presence and visibility on the right platforms, connecting with the right audience, engaging, generating leads, and converting them into repeating sales.
With all of my knowledge and skills, I can help you connect with your current and potential customers, professionally represent your brand, and be a long-term partner in scaling and sustaining the growth of your business.
My Skills and Competencies
Social Media Management
Content Creating/ Curating
Content Writing
Graphics Design
Customer Service
Certificates
My Experience and Education
2020
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2021
Arselene MNL
(Social Media Manager)
Managed a small-scale online business offering perfumes sourced both in the local and international markets
Created product listings using Facebook Shop and Facebook Marketplace
Built relationships with clients through engagements and after-sales service
2018
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2022
WNS Global Services
(Customer Support - IAG Insurance)
Accredited insurance consultant, digital customer support for webchat/emails
2013
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2017
Conduent
(Digital Customer Support)
Accounts specialist for a leading digital market place for music, movies, apps, and e-books.
Email and chat support
2011
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2013
Firstsource Solutions
(Back office Support)
Provisions high and low bandwidth circuit disconnections for a major telecommunications company in the United States.
Data entry, email assistance
My Services
Shopify Virtual Assistant
Manages Shopify stores and handles admin, customer support, product listing, research, and other related tasks.
Customer Service
Assist customers in resolving issues, processing orders, and providing information about the goods offered
SEO Content Writer
Writing, editing, and publishing SEO-friendly digital contents
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Raymond M.
Your online consultant by the name of Gel is a credit to your organisation! I'm currently overseas and my credit card payment was unsuccessful for the landlord insurance on 2 of my properties. Gel's attitude towards my situation was genuinely empathetic and caring which from my experience with other organisations is not the norm. I was the General Manager of a Mercedes Benz Dealership for 17 years and truly dedicated staff like Gel are team members that you promote and never let go of. This Star Employee deserves in my opinion, some kind of recognition for a Job Well Done!
Alison Manuel
"I just had the pleasure of calibrating a chat from Maria Gelene Francisco , and wanted to take this opportunity to recognise the chat for being one of the best I have seen.
What I recognised was Gel owning the issue and not avoiding the point that it was a price objection. Gel acknowledged the customers query and was very willing to help as much as she could. The customer was well informed and knew that Gel did everything and discussed all aspects of the policy in the transcript.
Gel also offered a tailored digital solution😊
I am very impressed and hope that you can pass on my congratulations!!
Great work Gelene. I hope other consultants can learn from your great customer service."
Romika Prasad
"And in my years interaction with NRMA, this was the best customer service! Customer service makes a huge influence in retaining the customers. With your kind and understanding service today, I am happy to continue with NRMA :) May you have the best rest of the day and a happy life! :) Goodbye and take care!"
David H.
"Thank you so much for your help, could only wishes the world have more people like you. I honestly cant believe the time and patient you have shown towards me, I mean this is the most caring and professional operator I have ever have dealing with in my 45 years of life.. Well done to you and lucky me. Now I have story to tell people how great a services you and NRMA has given me... Experience for life... Once again Thank you so much"
Mathew Grant
"Your agent has been fabulous. The rating is not about her service but how poor the previous services I received which made me decide to leave NRMA but Gel offered very great customer service compared to the others and I wish this was across your whole team."
Lendel G.
She is considered as High Skill – High Will performer and we are going to start delegating task to Gel to improved leadership skill and one day see her on a different role. Keep up the good work!