2010
Bachelor of Science in Hotel and Restaurant Management
Holy Angel University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2022
RMS COLLECT INC. (IQOR PHILIPPINES)
(T-Mobile Non-Market Assigned Customer Care/Home Internet Sales/ Telesales Supervisor)
• Prepares daily huddles to set clear team goals and KPIs making sure to create a feasible action plan to hit the goal.
• Call listening includes live barging to get the expert’s most impacting behavior and set up a coaching session for the behavior to be corrected. Continuously follow through via recording or live barging to make sure the progress up to moving on to the next behavior is done.
• Responsible to develop the experts from the team to succeed in their roles and prepare for future roles.
• Prepares daily huddles to set clear team goals and KPIs making sure to create a feasible action plan to hit the goal.
• Oversee day-to-day teams' operation and performance.
• Do regular performance evaluation.
• Sqan, Notice To Explain’s and Core weekly uploads
2018
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2019
Lewis Grand Hotel
(Human Resource Officer)
• Maintains electronic and hardcopy personnel records; performs data entry of pertinent personnel information, maintains complete and secure hardcopy records, ensures proper documentation is maintained, and formulates basic queries and reports. Establishes basic legal and medical records for current staff and prospective candidates for employments.
• Tracks employees performance appraisals.
• Informs prospective candidates of application and position posting status, conducts basic employment verifications, and answers inquiries. Performs initial staff customer service and refers problems to other HR staff as appropriate.
• Present benefits packages and orientation of hotel’s policies to new employees. • Handles OJT’s from different University from orientation, training, schedules etc.
• Set up Admin Hearing to erring employee’s, acting as the Secretary of the Body.
• Making releasing and disseminating Hotel Memorandums.
• Responsible for maintaining, updating, and monitoring employee work schedules, as well as approving and overseeing payroll.
• Complies with the DOLE standard procedures, such as sending documents for the terminated employee’s etc.
• Other duties as assigned which are reasonably within the scope of duties enumerated above.
2017
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2018
RMS COLLECT INC. (IQOR PHILIPPINES)
(Bell Mobility Collections Specialist)
-Utilize various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangement on high collectivity or value accounts.
• Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.