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Bachelor of Arts – Sociology
Saint Paul University of Surigao City
More Info About Me
I am resourceful and married Google years ago because I wanted to find answers to a certain question and I never stop until I find those answers
I started my career as a debt collector for HSBC Middle East Bank for 14 years and 5 years in the BPO industry as a customer service for various US companies. Talking to people from different walks of life and providing customer service and client satisfaction has become my expertise.
I will be delighted to be part of your company given the collective skills I have gained from my previous jobs. I bring order to chaos and clarity to complexity. Let's transform your digital jungle into a well-oiled machine, where deadlines are conquered and productivity soars. Together, we'll redefine efficiency and elevate success to new heights.
My Skills and Competencies
Communication
Google Workspace
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Unifin In’tl Inc.
(Customer Service Representative)
Educating customers on their account details, including payment
schedules, account balances, and contract terms.
Processing customer payments, adjustments, and account updates accurately
and efficiently.
Collaborating with other departments such as collections, credit, and sales
to address customer needs and ensure a seamless experience.
Documenting customer interactions and maintaining accurate records in the
company's customer relationship management (CRM) system.
2021
-
2022
SYKES ASIA INC.
(Account Receivable Processor)
Providing exceptional customer service and support to Conn's HomePlus
customers via inbound and outbound calls.
Investigating issues, identifying root causes, and implementing solutions to
ensure customer satisfaction and retention.
Initiate and maintain contact with customers who have outstanding
balances to negotiate payment arrangements and facilitate the resolution
of overdue accounts.
Process customer payments received via phone or online platforms,
ensuring accurate application to customer accounts and proper
documentation.
Communicate with customers professionally and courteously to discuss
payment options, address inquiries or concerns, and provide account
statements or payment reminders as needed.
2019
-
2020
SYKES ASIA INC.
(Customer Service Representative)
Educating customers on their account details, including payment schedules,
account balances, and contract terms. Processing customer payments,
adjustments, and account updates accurately and efficiently. Collaborating
with other departments such as collections, credit, and sales to address
customer needs and ensure a seamless experience.
Documenting customer interactions and maintaining accurate records in the
company's customer relationship management (CRM) system.
2017
-
2019
IQOR PHILS
(CALL CENTER AGENT)
Providing exceptional customer service and support to Conn's HomePlus customers via inbound and outbound calls.
Investigating issues, identifying root causes, and implementing solutions to ensure customer satisfaction and retention.
Initiate and maintain contact with customers who have outstanding balances to negotiate payment arrangements and facilitate the resolution of overdue accounts.
Process customer payments received via phone or online platforms, ensuring accurate application to customer accounts and proper documentation.
Communicate with customers professionally and courteously to discuss payment options, address inquiries or concerns, and provide account statements or payment reminders as needed.
2003
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2017
ENZI CORPORATION
(COLLECTION SPECIALIST)
Responsible for managing a portfolio of delinquent customer accounts.
Monitor account statuses, aging reports, and payment histories to identify overdue balances and prioritize collection efforts.r.
Initiate contact with customers who have outstanding balances to negotiate payment arrangements and facilitate the resolution of overdue accounts.
Communicate with customers discuss payment options, address inquiries or concerns, provide payment reminders, and encourage timely payments .
2024
-
2024
YOUR DREAM HOME
(Facebook Ads Manager)
"I'm managing my husband's Facebook page for real estate here in the Philippines."
Responsible for creating and implementing advertising strategies across multiple platforms.
Developing and optimizing ad campaigns, and analyzing performance metrics.
My Services
Customer Service
Can provide exceptional customer service, resolving inquiries efficiently, and ensuring customer satisfaction.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.