2014
Bachelor of Science in Hospitality Management Major in Tourism
Manila Business College
Experienced Administrative Assistant Dedicated to Efficient Operations and Seamless Organizational Support
I have over 4 years of remote experience, specializing in administrative work, bookkeeping, and medical assistance. I’m skilled in MS Office, Google Workspace, and CRM systems.
Proficient Administrative Assistant for Streamlined Operations and Effective Office Management
Adept in Essential Administrative Functions and Advanced Office Software Proficiencies
Executive Assistance
Medical Assistance
Search Engine Optimization (SEO)
Data Entry
Appointment Setting
Email Management
Calendar Management
Bookkeeping
Social Media Manager
Certificates
Database Management
Efficient Data Solutions: Empowering Organizations through Expert Database Management
Nov 2023
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June 2025
Mochi Health
(Medical Virtual Assistant)
Managed and updated patient visit documentation in Mochi Health EMR system, ensuring compliance with medical and HIPAA standards.
Coordinated with a wide range of healthcare stakeholders including providers, patients, and pharmacies for tasks such as prescription requests and medication refills.
Provided full-scale administrative support for telemedicine consultations, managing patient referrals to specialists and following up on care plans.
Performed administrative billing tasks and handled patient inquiries, including insurance verification and claims processing.
Coordinated seamlessly with healthcare providers, patients, and pharmacies to fulfill prescription requests and medication refills.
Jan 2025
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Apr 2025
Bruntwork - Coastal Wellness MD
(Medical Virtual Assistant)
Managed and updated patient visit documentation in Epic EMR, ensuring strict compliance with medical and HIPAA standards.
Ensured the thorough review and completion of patient charts in Helix EMR, maintaining data accuracy and integrity.
Coordinated seamlessly with healthcare providers, patients, and pharmacies to fulfill prescription requests and medication refills.
Oversaw all aspects of website management, including content updates and SEO optimization to enhance digital presence.
Provided comprehensive administrative support for telemedicine consultations, ensuring smooth virtual interactions between providers and patients.
Efficiently managed inboxes and patient inquiries, serving as the key communication liaison between providers and patients.
Managed social media content by creating and curating posts, stories, and highlights using Canva templates for Coastal Wellness MD and Orange Health MD.
Dec 2019
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May 2023
Archangel Alarm Services, LLC
(Virtual Executive Assistant)
Managed and resolved billing disputes and collections, significantly improving cash flow and client satisfaction.
Administered all client billing and accounts, ensuring accuracy and timely processing of invoices for services and equipment.
Generated comprehensive reports on accounts receivable, aging analysis, and cash flow projections to support financial decision-making.
Meticulously compiled and computed monthly taxes, ensuring accuracy and compliance for seamless filing.
Conducted a thorough review of the company's client database dating back to 2006, ensuring records were accurate and up-to-date.
Developed and delivered training programs for new hires on company standards and processes, ensuring a smooth onboarding experience.
Improved overall company performance by assessing and optimizing workflows, billing processes, and customer relationship management.
Spearheaded research to implement an enhanced billing system, which improved the company's CRM and overall efficiency.
Provided technical support to clients over the phone, sms and email adeptly troubleshooting and resolving issues related to their alarm panels.
Trained new staffs to company standards and assigned weekly tasks, conducted team meetings and created SOPs.
Oct 2018
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Mar 2019
Sitel
(Customer Billing Specialist - DirecTV)
Regulated customer billing inquiries and processed payments.
Resolved billing-related issues, discrepancies, and account charges.
Ensured accurate and timely billing generation and distribution.
Explained charges, payment options, and billing processes to customers.
Collaborated with other departments to escalate complex issues when needed.
Maintained and updated customer accounts in the billing system.
Monitored payment histories and processed refunds or credits as necessary.
Followed up on overdue accounts to ensure timely collections.
2015
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2016
Accenture
(Data Analyst - Cigna Healthcare)
Verified patient insurance eligibility and confirmed coverage details.
Processed claims to ensure accurate billing and resolved discrepancies.
Communicated with healthcare providers and insurance companies to ensure claims were submitted
and paid correctly.
Maintained accurate patient records and monitored insurance coverage.
Ensured compliance with healthcare regulations such as HIPAA.
Handled billing inquiries and addressed denied claims.
Documented all information properly to support smooth operations.
Ensured the efficiency, compliance, and transparency of insurance and billing processes
July 2014
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Feb 2015
Transcom
(Customer Service Specialist)
Promoted brand loyalty and enhanced customer relations by providing exceptional customer service.
Implemented effective marketing strategies to increase customer engagement and promote company services.
Maintained the highest standards of integrity while handling confidential company and customer information.
Analyzed customer needs to proactively offer new and relevant services, driving business growth.
Managed and redirected incoming calls and collaborated with supervisors to efficiently resolve outstanding issues.
Maintained and organized company records and calendars to ensure all information was easily accessible and operations ran smoothly.
Administrative Assistant
Efficient and Reliable Administrative Solutions Tailored to Your Business Needs
Appointment Setting
Coordinating and setting up appointments between potential clients and appropriate sales or business development represe
Administrative Assistance
Business Mailing System, Microsoft Excel, Google Docs, and Virtual Assistance.
Medical Assistance
Manage EMRs, assist Telehealth visits, submitting claims, HIPAA compliant, patient care coordination, and admin tasks.
Executive Assistance
Email & calendar management, process improvement, reporting, document management (SharePoint), lead generation, and
Data Entry Specialist
Data Migration, Microsoft Excel, Data Mining, and Data Cleansing.
Search Engine Optimization (SEO)
- Keyword research and optimization - Content creation and optimization - Internal linking
Bookkeeping
Recorded financial transactions, managed invoicing, followed up on overdue payments, and processed invoices.
Voices of Delight
Client Feedback
BigFF Entreprises
Helped a client with daily tasks and weekly reports on business.
Managed emails and operated the company event.
Track Revenue
Helped organized company accounts and database.
Coordinated with the team members for a smooth transition.
AAS
Filerma is a great assistant, she makes sure everything is well taken care of.
When she saw a flaw in our billing system, she suggested a better and cheaper one.
She went to meetings and training for the new billing system.
She trained the new hires on company processes and standards.
She made sure the work is completed before she clocks out.
She delegated tasks efficiently.
Sitel
Very competitive and encouraging. Innovator, team communicator, and strategist.
Accenture
She got a commendation that got us a team lunch paid for by the company.
She won Ms. COS 2016 1st Runner Up
She's very helpful and taught us the project processes efficiently.
Being keen to detail is her specialty. Loves to joke around to keep the team lively.
She's always the first one to volunteer for difficult tasks.