2014
Bachelor of Science in Hospitality Management Major in Tourism
Manila Business College
Experienced Administrative Assistant Dedicated to Efficient Operations and Seamless Organizational Support
I have over 3 years of remote experience, specializing in administrative work, problem-solving, planning, and optimal assistance. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filing system. Tech-savvy professional with the flexibility to work in both fast and slow-paced environments. Committed to offering superior administrative and clerical support, while serving as a dedicated assistant.
Proficient Administrative Assistant for Streamlined Operations and Effective Office Management
Adept in Essential Administrative Functions and Advanced Office Software Proficiencies
Search Engine Optimization (SEO)
Data Entry
Database Management
Appointment Setting
Email Mamangement
Calendar Management
Bookkeeping
Social Media Manager
Certificates
Database Management
Efficient Data Solutions: Empowering Organizations through Expert Database Management
2019
-
2023
Archangel Alarm Services, LLC
(Virtual Assistant)
- Efficiently managed and resolve billing disputes and collections.
- Administered all client billing and accounts.
- Generated and issued invoices to clients for equipment and services.
- Handled administrative and clerical tasks, in addition to billing.
- Prepared periodic reports on accounts receivable, aging analysis, cash flow projections, and other financial metrics.
- Meticulously compiled and computed the monthly taxes for the company, ensuring accuracy and completeness to facilitate seamless filing procedures.
- Performed a thorough review of the companys client database, examining records dating back to 2006 and ensuring they are up to date.
- Trained newly hired employees to company standards and processes.
- Operated tirelessly to improve the overall performance of the company by assessing billing, workflow, and customer relationship management and productivity.
- Conducted thorough research to find an enhanced billing system to improve company CRM.
- Adeptly applied troubleshooting processes guiding them over the phone to resolve issues related to their alarm panels.
2018
-
2019
Sitel
(Customer Service Specialist)
- Performed to achieve high customer satisfaction rates by providing optimal customer service.
- Provided superior customer service to clients by addressing all questions and concerns.
- Update internal databases with information about technical issues and useful discussions with customers.
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
- Offer new services based on the needs of a customer.
2015
-
2016
Accenture
(Data Analyst)
- Assembled detailed data validation spanning across several different international projects.
- Communicated effectively with project management regarding issues and needs for projects.
- Recommended and implemented changes that streamlined processes and improved usability. - Brought forth excellent oral communication and interpersonal skills.
JULY 2014
-
FEB 2015
Transcom
(Customer Service Specialist)
- Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity.
- Implemented effective marketing techniques and strategies.
- Upheld the highest standards of honesty and integrity.
- Offered new services based on the needs of a customer.
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
- Kept records, calendars, and company information accessible.
Administrative Assistant
Efficient and Reliable Administrative Solutions Tailored to Your Business Needs
Accounts Payable & Receivable
Streamlining Payments, Maximizing Cash Flow: Your Trusted Accounts Receivable Specialist
Appointment Setting
Coordinating and setting up appointments between potential clients and appropriate sales or business development represe
Administrative Assistance
Business Mailing System, Microsoft Excel, Google Docs, and Virtual Assistance.
Data Entry Specialist
Data Migration, Microsoft Excel, Data Mining, and Data Cleansing.
Search Engine Optimization (SEO)
- Keyword research and optimization - Content creation and optimization - Internal linking
Bookkeeping
Recorded financial transactions, managed invoicing, followed up on overdue payments, and processed invoices.
Voices of Delight
Client Feedback
BigFF Entreprises
Helped a client with daily tasks and weekly reports on business.
Managed emails and operated the company event.
Track Revenue
Helped organized company accounts and database.
Coordinated with the team members for a smooth transition.
AAS
Filerma is a great assistant, she makes sure everything is well taken care of.
When she saw a flaw in our billing system, she suggested a better and cheaper one.
She went to meetings and training for the new billing system.
She trained the new hires on company processes and standards.
She made sure the work is completed before she clocks out.
She delegated tasks efficiently.
Sitel
Very competitive and encouraging. Innovator, team communicator, and strategist.
Accenture
She got a commendation that got us a team lunch paid for by the company.
She won Ms. COS 2016 1st Runner Up
She's very helpful and taught us the project processes efficiently.
Being keen to detail is her specialty. Loves to joke around to keep the team lively.
She's always the first one to volunteer for difficult tasks.