2013
Computer Science
Infotech Institute of Arts & Science
More Info About Me
Experienced operations leader with over 5 years of success in customer service, warehouse management, merchandising, and executive operations roles. Known for managing cross-functional teams, analyzing consumer behavior to drive purchasing strategies, and optimizing business operations in fast-paced environments. Proven ability to lead people, resolve conflicts, and streamline workflows for better efficiency and customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Olivia Manila
(Operations Manager)
Managed company operations across warehouse, customer service, and other core departments.
Introduced process improvements that enhanced overall efficiency and team productivity.
Led strategic planning, team training, and performance evaluations.
Oversaw procurement and inventory planning to align with demand and avoid overstock.
2021
-
2023
Olivia Manila
(Buyer – Merchandising Department)
Analyzed customer buying behavior through data insights from online platforms.
Determined optimal reorder points, vendor negotiations, and seasonal product planning.
Collaborated with marketing and sales for effective merchandising strategies.
2019
-
2021
Olivia Manila
(E-COMMERCE SPECIALIST | CSR)
Managed day-to-day operations of Lazada and Shopee
Seller Centers, including product uploads, inventory updates, and customer service.
Ensured timely uploading of products from production and marketing teams, maintaining alignment with promotions, campaigns, and stock availability.
Used Shopify to manage and update the company’s online storefront, optimizing product listings and ensuring accurate stock levels across all platforms.
Monitored inventory levels and coordinated with warehouse and logistics teams to ensure proper stock distribution
across multiple sales channels.
Responded promptly to customer inquiries and concerns, providing support to ensure high customer satisfaction and positive reviews.
Maintained accurate and up-to-date listings, images, and product descriptions to support sales and enhance user
experience.
Collaborated with marketing and operations teams to ensure smooth execution of promotional campaigns and flash sales
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.