2021
Bachelor of Science in Mechanical Engineering
Technological University of the Philippines- Taguig Campus
An Observant and Social Butterfly from Philippines ʚଓ
Hi! I am Ma. Erika Villas, you can call me Erika. I am 25 years old, from Taguig City, Philippines. People tend to describe me as a very observant person. And yes! I am very observant because there is a lot to observe and explore. I enjoy analyzing things, I notice some of the things that others normally don’t. I am very blessed with facial features that really express emotions without trying. That's why people misunderstand me, they think that I am a snob but in reality, I love talking and socializing to people and assisting them with what they need.
My Skills and Competencies
Video Editing
Communication/ Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creation
Certificates
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My Experience and Education
2024
-
2024
Beyond The Maze
(Social Media Manager Assistant)
Video and Graphic Content Creation: Produce high-quality videos, graphic content, and short-form reels for clients' daily social media postings.
Content Scheduling: Utilize Buffer to schedule and manage content postings across various social media platforms.
Task Organization: Employ Asana to organize and track tasks efficiently, ensuring timely completion of all content-related projects.
Team Communication: Use Slack to facilitate clear and effective communication within the team and with clients, ensuring seamless coordination and project updates.
2023
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2023
Sourcefit Philippines
(Solar Proposalist)
● Creates solar proposals using google satellite imaging.
● Communicates and responds to sales representatives of each clients clearly.
● Understands and performs the client's instructed needs efficiently.
● Input and analyze the utility bills of the client's on the system to provide accurate design of solar systems on their home.
2022
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2022
Seidopro Global Inc.
(Documentation Associate)
● Analyze and check the completeness of the shipping instructions based on the agreed requirements of the principals;
● Encode the shipping instructions and keenly check if there's any discrepancies;
● Coordinates and clarify discrepancies to on-shore coordinates;
● Ensures complete and accurate Bill of Lading/Shipping Document output.
2019
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2019
Teleperformance
(Customer Service Representative)
● Respond to inbound calls in a high call volume environment and consistently meet performance benchmarks such as Sales Conversion, upsell, AHT, reliability, attendance, etc.
● Helped customers booked their hotel accommodations that fits to their travel needs
● Responding to customer's inquiries and complaints and resolving issues efficiently.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.