Bachelor of Science in Customs Administration
Philippine Merchant Marine School Las Piñas
Adept at confidently handling customer inquiries through various channel, I excel at delivering accurate resolutions by employing a dynamic approach and leveraging appropriate technology.
Philippine Merchant Marine School Las Piñas
* Efficiently respond to inquiries via various channels (e.g. phone, email, chat) related to products and services.
* Implement a proactive approach with customers by researching their inquiries using appropriate technology, achieving thorough and accurate resolutions while anticipating future business requirements to minimize customer follow-ups.
* Develop and sustain expertise across a range of departments, including product information, compliance, and risk operations.
* Appropriately escalate customer concerns when required to ensure prompt resolution.
* Fielding customer calls and emails and ensuring that their concerns are addressed accurately to ensure satisfaction
* Defusing situations involving unsatisfied customers while providing them with comprehensive support
* Initially responsible for handling calls, I then gained additional skills to assist high-priority shippers via email, expanding my proficiency to four different lines of business within a two-year span.
* Liaising closely with US FedEx stations
* Responsible for generating various shipping documents such as costing, sales orders, purchase orders, shipment instructions, and advice for shipments tied to PTKI, USA, and third-party entities, ultimately culminating in the creation of invoices.
* Overseeing and tracking shipments for destinations such as Bangladesh, Muhlen, KCTEX Denmark, Europe, and Turkey, promptly identifying delays and facilitating communication between customers and suppliers to resolve shipment issues.
* Managing and monitoring PTKI documentation while requesting essential materials needed by the documentation team to ensure timely and accurate record-keeping.
Handling questions, comments, and complaints in a particular business. Provide beyond-and-above customer experiences.
Responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting other staff m
Monitor bank accounts, financial transactions, accounting paperwork, and other financial documents and analyze the data
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Account holder got an issue about payment on hold, was able to release the funds on hold and able to serve the customer beyond and above customer service expectation. He was so impress by my service.