2013
Bachelor of Science in Customs Administration
Philippine Merchant Marine School Las Piñas
More Info About Me
Adept at confidently handling customer inquiries through various channel, I excel at delivering accurate resolutions by employing a dynamic approach and leveraging appropriate technology.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service Expert
Administrative Assistance
Marketing
Certificates
My Experience and Education
November 2022
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June 2023
PayPal
(Customer Solution Teammate 2)
* Efficiently respond to inquiries via various channels (e.g. phone, email, chat) related to products and services.
* Implement a proactive approach with customers by researching their inquiries using appropriate technology, achieving thorough and accurate resolutions while anticipating future business requirements to minimize customer follow-ups.
* Develop and sustain expertise across a range of departments, including product information, compliance, and risk operations.
* Appropriately escalate customer concerns when required to ensure prompt resolution.
October 2020
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October 2022
Ibex Global
(Customer Service Representative)
* Fielding customer calls and emails and ensuring that their concerns are addressed accurately to ensure satisfaction
* Defusing situations involving unsatisfied customers while providing them with comprehensive support
* Initially responsible for handling calls, I then gained additional skills to assist high-priority shippers via email, expanding my proficiency to four different lines of business within a two-year span.
* Liaising closely with US FedEx stations
November 2014
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June 2020
Elegant Infoventures Inc
(Marketing and Administrative Support)
* Responsible for generating various shipping documents such as costing, sales orders, purchase orders, shipment instructions, and advice for shipments tied to PTKI, USA, and third-party entities, ultimately culminating in the creation of invoices.
* Overseeing and tracking shipments for destinations such as Bangladesh, Muhlen, KCTEX Denmark, Europe, and Turkey, promptly identifying delays and facilitating communication between customers and suppliers to resolve shipment issues.
* Managing and monitoring PTKI documentation while requesting essential materials needed by the documentation team to ensure timely and accurate record-keeping.
My Services
Customer Service Expert
Handling questions, comments, and complaints in a particular business. Provide beyond-and-above customer experiences.
Administrative Assistance
Responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting other staff m
Fraud Analyst
Monitor bank accounts, financial transactions, accounting paperwork, and other financial documents and analyze the data
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Customer Testimonial
Account holder got an issue about payment on hold, was able to release the funds on hold and able to serve the customer beyond and above customer service expectation. He was so impress by my service.